1 2 Previous Next 29 Replies Latest reply on Nov 20, 2015 1:41 AM by 3063857

    HTTP 500 Internal Server Error

    3063857

      Hi,

       

      Yesterday I was able to login to Oracle Applications and launch Oracle Applications forms also. I have Oracle Apps R12 (12.1.1) installed on my laptop. But, today, when I gave the URL in the browser (IE) (http://global.apps.com:8000/), it did not bring the login page, but gave the following error:

       

      HTTP 500 Internal Server Error

       

      Any pointers to resolve this will be appreciated.

       

      Regards,

      Jitesh

        • 1. Re: HTTP 500 Internal Server Error
          handat

          Is your database still running?

          • 2. Re: HTTP 500 Internal Server Error
            3063857

            Yes, the database is still running.

            • 3. Re: HTTP 500 Internal Server Error
              handat

              Do you have a static IP for your laptop or is it dhcp?

              Check the ohs/wls logs and see what errors they show.

              • 4. Re: HTTP 500 Internal Server Error
                3063857

                Hi Handat,

                 

                I rab the command (ipconfig /all) from the command prompt (I have Windows 2008 R2 OS), and the output shows DHCP is enabled.

                 

                By OHS log, do you mean the Apache log? If yes, I found it in $LOG_HOME\ora\10.1.3\Apache. The file name is access_log. I do not see any error message in this log file. The contents of the log file are:

                 

                127.0.0.1 - - [17/Nov/2015:05:30:09 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:05:30:29 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:05:30:49 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:05:31:09 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:05:31:29 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

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                127.0.0.1 - - [17/Nov/2015:05:32:09 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

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                127.0.0.1 - - [17/Nov/2015:07:19:54 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:07:20:14 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:07:20:34 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:07:20:54 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:07:21:14 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:07:21:34 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:07:21:54 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:07:22:14 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:07:22:34 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:54:05 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:54:25 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:54:45 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:55:05 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:55:25 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:55:45 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:56:05 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:56:25 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:56:45 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:57:05 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:57:25 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:57:45 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:58:05 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:58:25 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:58:45 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:59:05 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:59:25 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:12:59:45 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:13:00:00 +0530] "GET / HTTP/1.1" 304 - 0 "-" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)"

                127.0.0.1 - - [17/Nov/2015:13:00:05 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:13:00:18 +0530] "GET /OA_HTML/AppsLogin HTTP/1.1" 500 304 17 "-" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)"

                127.0.0.1 - - [17/Nov/2015:13:00:25 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:13:00:45 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:13:01:05 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:13:01:25 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:13:01:45 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:13:02:05 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                127.0.0.1 - - [17/Nov/2015:13:02:25 +0530] "HEAD  /index.html HTTP/1.1" 200 0 0 "-" "-"

                 

                 

                By WLS log, do you mean Weblogic Server log file? If yes, I did some googling to figure out that Weblogic server log files are under $EBS_DOMAIN_HOME, and $EBS_DOMAIN_HOME is under WLS_HOME. But, I am unable to find out where is the WLS_HOME on my machine, or whether I even have the Weblogic Server on my machine or not?

                 

                Regards,

                Jitesh

                • 5. Re: HTTP 500 Internal Server Error
                  Srini Chavali-Oracle

                  EBS 12.1 does not include WLS in the technology stack.

                   

                  Pl shut down all application tier services, run autoconfig, verify that it completes without any errors, then start all application tier services and check again.

                   

                  What has changed between yesterday and today ?

                  1 person found this helpful
                  • 6. Re: HTTP 500 Internal Server Error
                    3063857

                    Hi Srini,

                     

                    I shut down the application tier services, ran autoconfig both for database as well as application tier. Autoconfig completed successfully for both. But, the log file of the autoconfig run for the middle tier shows two errors:

                     

                    Register a node ...

                     

                     

                    ERROR : There are multiple entries for one host.

                     

                     

                    Connecting to (ADDRESS=(PROTOCOL=TCP)(Host=global)(Port=1626))

                    TNS-12541: TNS:no listener

                    TNS-12560: TNS:protocol adapter error

                      TNS-00511: No listener

                       32-bit Windows Error: 61: Unknown error

                     

                     

                    Is it an issue, or should I go ahead and start the middle tier services and try to launch Oracle Applications again?

                     

                    Regards,

                    Jitesh

                    • 7. Re: HTTP 500 Internal Server Error
                      3063857

                      Also, nothing has changed between yesterday and today. In fact, just now I started the application tier services and tried to launch the applications through IE, but still got the same error.

                       

                      Is it because of the error in the autoconfig log? If yes, could you please let me know how to resolve that?

                      • 8. Re: HTTP 500 Internal Server Error
                        Srini Chavali-Oracle

                        Pl post the contents of the hosts file.

                        • 9. Re: HTTP 500 Internal Server Error
                          3063857

                          Hi Srini,

                           

                          Do you mean C:\Windows\System32\drivers\etc\hosts file? If yes, then the contents are as follows:

                           

                          # Copyright (c) 1993-2009 Microsoft Corp.

                          #

                          # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

                          #

                          # This file contains the mappings of IP addresses to host names. Each

                          # entry should be kept on an individual line. The IP address should

                          # be placed in the first column followed by the corresponding host name.

                          # The IP address and the host name should be separated by at least one

                          # space.

                          #

                          # Additionally, comments (such as these) may be inserted on individual

                          # lines or following the machine name denoted by a '#' symbol.

                          #

                          # For example:

                          #

                          #      102.54.94.97     rhino.acme.com          # source server

                          #       38.25.63.10     x.acme.com              # x client host

                           

                           

                          # localhost name resolution is handled within DNS itself.

                          # 127.0.0.1       localhost

                          # ::1             localhost

                           

                          Regards,

                          Jitesh

                          • 10. Re: HTTP 500 Internal Server Error
                            Srini Chavali-Oracle

                            Yes - this seems to be an invalid hosts file - where is global.apps.com defined ?

                            1 person found this helpful
                            • 11. Re: HTTP 500 Internal Server Error
                              3063857

                              I am not sure. The guy who installed the OS and Oracle Apps on my system defined it

                               

                              But when I give 'hostname' at the Windows command prompt, it gives the output as 'global'.

                               

                              Also, in the System Properties window, I can see the Computer Name as 'global', and Full Computer Name as 'global.apps.com'

                              • 12. Re: HTTP 500 Internal Server Error
                                handat

                                Please show the output of ipconfig/all

                                 

                                Let's check whether you have got a loopback adaptor installed and configured.

                                 

                                If you are lucky, you only need to fix your hosts file and restart the database listener, but we will see.

                                • 14. Re: HTTP 500 Internal Server Error
                                  handat

                                  So your system was installed as if it had a static IP address but is actually using DHCP and when the DHCP server gave you a new IP address, it broke your app.

                                   

                                  What you need to do is:

                                   

                                  1. shut down your app, db, etc..

                                  2. install a loop back adaptor

                                  3. assign a static IP address to that loop back adaptor

                                  4. update hosts file with IP address of your loop back adaptor resolving to global.apps.com

                                  5. restart your db and app so it uses the new ip/host

                                  1 person found this helpful
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