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Was this working before, or a new application?
Are there multiple sub-folders where the FDM file structure is palce, i mean like Root Folder -> Parent 1-> Parent 2-> FDMAPP ?
If yes, make sure you have given the full access to all the folders for the FDM service account starting from Root to FDMAPP.
No, I checked and made sure there are no sub-folders. It exactly matches what we have shared
Was this working before?
I believe you have a Excel version installed in the box where you have the FDM installed. What version of the Excel you have installed?