6 Replies Latest reply on Jan 26, 2016 9:11 AM by Narsi M-Oracle

    After cloning an Oracle eBS 11.5.10.2 - The login page displays the following error - 500 Internal Server Error

    user1152654

      After cloning an Oracle eBS environment 11.5.10.2 .

      The atmosphere cloned fails to enter login page

       

      https://arbueofap01u.arcosdorados.net:8012/OA_HTML/AppsLocalLogin.jsp

       

      The sample error is as follows

       

      ############################################################

       

      Internal Server Error

       

      The server encountered an internal error or misconfiguration and was unable to complete your request.

      Please contact the server administrator, applofpr@mcdonalds.com.ar and inform them of the time the error occurred, and anything you might have done that may have caused the error.

       

      More information about this error may be available in the server error log.

       

      ############################################################

       

      Some considerations

       

      - Post_clone he completed without errors

      - Autoconfig completed without errors

      - form works correctly https://arbueofap01u.arcosdorados.net:8012/dev60cgi/f60cgi

       

      The log file $IAS_ORACLE_HOME/Apache/Apache/logs/access_log.1453680000 shows the following

       

      applofuat@arbueofap01u:/ofuat02/ofuatora/iAS/Apache/Apache/logs$

      applofuat@arbueofap01u:/ofuat02/ofuatora/iAS/Apache/Apache/logs$ cat access_log.1453680000

      arbueofap01u.arcosdorados.net - - [25/Jan/2016:13:40:18 -0300] "GET /oprocmgr-service?cmd=Register&index=0&modName=JServ&grpName=FormsGroup&port=18120 HTTP/1.1" 200 15 0

      arbueofap01u.arcosdorados.net - - [25/Jan/2016:13:40:18 -0300] "GET /oprocmgr-service?cmd=Register&index=0&modName=JServ&grpName=XmlSvcsGrp&port=19120 HTTP/1.1" 200 15 0

      arbueofap01u.arcosdorados.net - - [25/Jan/2016:13:40:18 -0300] "GET /oprocmgr-service?cmd=Register&index=0&modName=JServ&grpName=DiscoGroup&port=17120 HTTP/1.1" 200 15 0

      arbueofap01u.arcosdorados.net - - [25/Jan/2016:13:40:19 -0300] "GET /oprocmgr-service?cmd=Register&index=0&modName=JServ&grpName=OACoreGroup&port=16120 HTTP/1.1" 200 15 0

      10.195.18.55 - - [25/Jan/2016:13:43:02 -0300] "GET /OA_HTML/US/ICXINDEX_OFUAT_arbueofap01u.htm HTTP/1.1" 200 418 0

      10.195.18.55 - - [25/Jan/2016:13:43:03 -0300] "GET /OA_HTML/AppsLocalLogin.jsp HTTP/1.1" 500 545 0

      10.195.18.55 - - [25/Jan/2016:13:43:13 -0300] "GET / HTTP/1.1" 200 2595 0

      10.195.18.55 - - [25/Jan/2016:13:43:14 -0300] "GET /apptitle.html HTTP/1.1" 200 1021 0

      10.195.18.55 - - [25/Jan/2016:13:43:14 -0300] "GET /applist.html HTTP/1.1" 200 1619 0

      10.195.18.55 - - [25/Jan/2016:13:43:14 -0300] "GET /appdet.html HTTP/1.1" 200 1015 0

      10.195.18.55 - - [25/Jan/2016:13:43:14 -0300] "GET /appsmed3.gif HTTP/1.1" 200 1981 0

      10.195.18.55 - - [25/Jan/2016:13:52:53 -0300] "GET /OA_HTML/US/ICXINDEX_OFUAT_arbueofap01u.htm HTTP/1.1" 200 418 0

      10.195.18.55 - - [25/Jan/2016:13:52:54 -0300] "GET /favicon.ico HTTP/1.1" 404 217 0

      10.195.18.55 - - [25/Jan/2016:13:52:54 -0300] "GET /OA_HTML/AppsLocalLogin.jsp HTTP/1.1" 500 545 0

      10.195.18.55 - - [25/Jan/2016:13:53:37 -0300] "GET / HTTP/1.1" 200 2595 0

      10.195.18.55 - - [25/Jan/2016:13:53:38 -0300] "GET /applist.html HTTP/1.1" 200 1619 0

      10.195.18.55 - - [25/Jan/2016:13:53:38 -0300] "GET /apptitle.html HTTP/1.1" 200 1021 0

      10.195.18.55 - - [25/Jan/2016:13:53:38 -0300] "GET /appdet.html HTTP/1.1" 200 1015 0

      10.195.18.55 - - [25/Jan/2016:13:53:39 -0300] "GET /appsmed3.gif HTTP/1.1" 200 1981 0

      10.195.18.55 - - [25/Jan/2016:13:53:40 -0300] "GET /favicon.ico HTTP/1.1" 404 217 0

      10.195.18.55 - - [25/Jan/2016:13:53:59 -0300] "GET /aplogon.html HTTP/1.1" 200 1992 0

      10.195.18.55 - - [25/Jan/2016:13:56:16 -0300] "GET /aplogon.html HTTP/1.1" 200 1992 0

      10.195.18.55 - - [25/Jan/2016:13:56:18 -0300] "GET /OA_HTML/AppsLocalLogin.jsp HTTP/1.1" 500 545 0

      10.195.18.55 - - [25/Jan/2016:13:56:37 -0300] "GET /OA_HTML/AppsLocalLogin.jsp HTTP/1.1" 500 545 0

      applofuat@arbueofap01u:/ofuat02/ofuatora/iAS/Apache/Apache/logs$

      applofuat@arbueofap01u:/ofuat02/ofuatora/iAS/Apache/Apache/logs$

       

      Any idea what could be the problem?

      thank you for your help

        • 1. Re: After cloning an Oracle eBS 11.5.10.2 - The login page displays the following error - 500 Internal Server Error
          Srini Chavali-Oracle

          There could be many reasons. Has the rapidclone process worked before without issues ? Have any patches been recently applied on the source instance ?

           

          Post the contents of the jserv.log file in $APACHE_TOP/Jserv/logs directory

          • 2. Re: After cloning an Oracle eBS 11.5.10.2 - The login page displays the following error - 500 Internal Server Error
            VishnuVinnakota

            Please post the errors fro Jserv logs here.

             

            Also, is it a new node? Have you checked all RPMs required?

             

            Clean fnd_nodes once and run autoconfig on DB and APPS nodes once again.

            • 3. Re: After cloning an Oracle eBS 11.5.10.2 - The login page displays the following error - 500 Internal Server Error
              user1152654

              It's the first time gives us this kind of problem

              we miss other clones but not to this server because is a new server

              This server have Solaris 11 and java 1.6.0_75 and 1.7.0_55 installed ( we are using Java 1.6.0_75 )

               

              Attached the log file $IAS_ORACLE_HOME/Apache/Jserv/logs/mod_jserv.log

               

              applofuat@arbueofap01u:/ofuat02/ofuatora/iAS/Apache/Jserv/logs$

              applofuat@arbueofap01u:/ofuat02/ofuatora/iAS/Apache/Jserv/logs$ ls -ltr

              total 19

              drwxr-xr-x   3 applofuat oaaofuat       4 Jan 25 15:49 backup

              drwxr-xr-x   2 applofuat oaaofuat      10 Jan 25 15:55 jvm

              -rw-r--r--   1 applofuat oaaofuat    5832 Jan 25 17:05 mod_jserv.log

              applofuat@arbueofap01u:/ofuat02/ofuatora/iAS/Apache/Jserv/logs$

              applofuat@arbueofap01u:/ofuat02/ofuatora/iAS/Apache/Jserv/logs$ cat mod_jserv.log

              [25/01/2016 15:56:20:223] (ERROR) ajp12: Servlet Error: OracleJSP: oracle.jsp.provider.JspCompileException: <H3>Errors compiling:/ofuat02/ofuatcomn/_pages/_oa__html//_AppsLocalLogin.java</H3><pre>java.io.IOException: Cannot run program "/usr/jdk/latest1/bin/javac": error=2, No such file or directory</pre>

              [25/01/2016 15:56:20:224] (ERROR) an error returned handling request via protocol "ajpv12"

              [25/01/2016 15:56:20:224] (ERROR) balance: 15073 internal servlet error in server arbueofap01u.arcosdorados.net:16120

              [25/01/2016 15:56:20:224] (ERROR) an error returned handling request via protocol "balance"

              [25/01/2016 16:45:02:490] (ERROR) ajp12: Servlet Error: OracleJSP: oracle.jsp.provider.JspCompileException: <H3>Errors compiling:/ofuat02/ofuatcomn/_pages/_oa__html//_AppsLocalLogin.java</H3><pre>java.io.IOException: Cannot run program "/usr/jdk/latest1/bin/javac": error=2, No such file or directory</pre>

              [25/01/2016 16:45:02:490] (ERROR) an error returned handling request via protocol "ajpv12"

              [25/01/2016 16:45:02:491] (ERROR) balance: 16974 internal servlet error in server arbueofap01u.arcosdorados.net:16120

              [25/01/2016 16:45:02:491] (ERROR) an error returned handling request via protocol "balance"

              [25/01/2016 16:56:55:175] (ERROR) ajp12: Servlet Error: OracleJSP: oracle.jsp.provider.JspCompileException: <H3>Errors compiling:/ofuat02/ofuatcomn/_pages/_oa__html//_AppsLocalLogin.java</H3><pre>java.io.IOException: Cannot run program "/usr/jdk/latest/bin/javac": error=2, No such file or directory</pre>

              [25/01/2016 16:56:55:182] (ERROR) an error returned handling request via protocol "ajpv12"

              [25/01/2016 16:56:55:182] (ERROR) balance: 5609 internal servlet error in server arbueofap01u.arcosdorados.net:16120

              [25/01/2016 16:56:55:182] (ERROR) an error returned handling request via protocol "balance"

              [25/01/2016 16:57:18:598] (ERROR) ajp12: Servlet Error: OracleJSP: oracle.jsp.provider.JspCompileException: <H3>Errors compiling:/ofuat02/ofuatcomn/_pages/_oa__html//_AppsLocalLogin.java</H3><pre>java.io.IOException: Cannot run program "/usr/jdk/latest/bin/javac": error=2, No such file or directory</pre>

              [25/01/2016 16:57:18:599] (ERROR) an error returned handling request via protocol "ajpv12"

              [25/01/2016 16:57:18:599] (ERROR) balance: 5621 internal servlet error in server arbueofap01u.arcosdorados.net:16120

              [25/01/2016 16:57:18:599] (ERROR) an error returned handling request via protocol "balance"

              [25/01/2016 17:00:58:586] (ERROR) ajp12: Servlet Error: OracleJSP: oracle.jsp.provider.JspCompileException: <H3>Errors compiling:/ofuat02/ofuatcomn/_pages/_oa__html//_AppsLocalLogin.java</H3><pre>java.io.IOException: Cannot run program "/usr/jdk/latest/bin/javac": error=2, No such file or directory</pre>

              [25/01/2016 17:00:58:586] (ERROR) an error returned handling request via protocol "ajpv12"

              [25/01/2016 17:00:58:586] (ERROR) balance: 6574 internal servlet error in server arbueofap01u.arcosdorados.net:16120

              [25/01/2016 17:00:58:586] (ERROR) an error returned handling request via protocol "balance"

              [25/01/2016 17:02:18:040] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:20:753] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:26:105] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:26:384] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:26:910] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:27:214] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:37:902] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:42:440] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:42:676] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:45:845] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:47:774] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:48:014] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:48:316] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:02:49:011] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:04:19:612] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:04:54:138] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:04:54:714] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:04:59:606] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:05:00:242] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:05:02:266] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:05:02:507] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:05:02:971] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:05:03:367] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:05:04:013] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:05:04:547] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              [25/01/2016 17:05:05:102] (ERROR) balance: continuing session to arbueofap01u.arcosdorados.net : 18120

              applofuat@arbueofap01u:/ofuat02/ofuatora/iAS/Apache/Jserv/logs$

              applofuat@arbueofap01u:/ofuat02/ofuatora/iAS/Apache/Jserv/logs$

              • 4. Re: After cloning an Oracle eBS 11.5.10.2 - The login page displays the following error - 500 Internal Server Error
                Srini Chavali-Oracle

                What is "/usr/jdk/latest1/bin/javac" ? Does this location exist on the new server ? If so, which JDK is this ?

                • 5. Re: After cloning an Oracle eBS 11.5.10.2 - The login page displays the following error - 500 Internal Server Error
                  VishnuVinnakota

                  Hi..

                   

                  Once compare the rpms between Source and Target Node. Did you perform on this Target node before? Did it work fine or is this the 1st time you are cloning on this Target node?

                   

                  Give me the output of "which javac" in both source and target nodes.

                   

                  Who has configured/installed this directory "/usr/jdk/latest"

                  • 6. Re: After cloning an Oracle eBS 11.5.10.2 - The login page displays the following error - 500 Internal Server Error
                    Narsi M-Oracle

                    Hello,

                     

                    Are the source and target on same Os Patch levels ?

                    Have you run RDA report to check if there are any missing prerequisites.

                    Please do it in the first place:

                    Follow Metalink note 250262.1 (RDA 4 - Health Check / Validation Engine Guide), install and then run "Oracle E-Business Suite Release 12 (12.1.1) Preinstall (Linux x86 and x86_64)" diagnostic test.

                    Make sure you run it using the following syntax:

                     

                    rda.sh -T hcve

                     

                    Above is an example, you need to use your release and OS specific options.

                     

                    Regards,

                    Narsi