8 Replies Latest reply on Mar 4, 2016 1:08 AM by 2974564

    I want to achieve the functionality of sending notification to requester stating request has been processed when the request is entered


      I believe that this can be achieved by work flow customization.

      If anybody did the same, please share the steps with me or share the alternate solution for this.

      I also read that this can be achieved with setting up alerts. I do not know which approach is easier.