We have 6 level Approval Hierarchy. 6th approver is final approver of the PO document.
When Approval notification is with 3rd, 4th and 5th person.
Action : Approve notification from their computer.
Result : PO will be finally approved and reserve
Expectation : in each of the above approve action, the notification must go to next person in approval hierarchy.
when 3rd, 4th and 5th log in from DIFFERENT COMPUTER system, the approval hierarchy works fine as notification goes to next approver when they approve the notification.
This is something strange i have come across.
Can this be computer related issue ? or network related ?
it something i can not believe.
Please guide us further to investigate.