2 Replies Latest reply on Mar 15, 2016 2:47 PM by Sher Ullah Baig

    Not able to start BI presentation services

    3036454

      Attaching server and presentation server log.

       

      Hi All,

       

      Need urgent help. Restarting OBIEE presentation services but not able to start. Rest all services are are running fine.


      Please check the log attached and suggest if anything I can improve.

       

      Thanks and regards,

      Debasis

        • 1. Re: Not able to start BI presentation services
          rmoff

          How To Ask Questions The Smart Way

          OS, version, etc?

           

          Also - for "Urgent" help, you need to raise an SR ...

          • 2. Re: Not able to start BI presentation services
            Sher Ullah Baig

            Hi

            Your log file says:

            2016-03-15T16:16:02.000+05:30] [OBIPS] [ERROR:31] [] [saw.connectionPool.getConnection] [ecid: ] [tid: ] Error connecting to the Oracle BI Server: Could not connect to the Oracle BI Server because it is not running or is inaccessible.  Please contact your system administrator.

            Odbc driver returned an error (SQLDriverConnectW).

            State: HY000.  Code: 10058.  [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.

            [nQSError: 12002] Socket communication error at call=send: (Number=111) Connection refused

            [nQSError: 12008] Unable to connect to port 9706 on machine ssi-biw03.idc.oracle.com.

            which seems BI Server is not able to Connect to Database. ping Database server from BI server if db is on different server, and also check db is up and running.