Any updates Please.
You're using BI Publisher to print the document? You created a font mapping and uploaded the font? Set the configuration to your font mapping?
You can also check if you are sure all your setup is correct ..
Obtain BARCODE128.class for Advanced Barcode Usage in Oracle Applications 11i with XML Publisher 5.6.3 (Doc ID 1072226.1)
1)Do you try in the srs window view output first?
2)if you are doing bursting then you have to add font family in the xdo.cfg file
3)Font Family name should be same as in the MS WORD font name check it first.
4) what is the process you are doing xml report/oracle report/bursting