Oracle Policy Automation May 2016 (12.2.3) is now available for download from Oracle® Software Delivery Cloud ( http://edelivery.oracle.com/ ) and the Oracle Technology Network (OTN) ( http://www.oracle.com/technetwork/apps-tech/policy-automation/downloads/index.html ). The latest OPA Mobile application is available in Google Play ( https://play.google.com/store/apps/details?id=com.oracle.opa ) and Apple App Store ( https://itunes.apple.com/us/app/oracle-policy-automation/id885569091 ).
- Oracle Policy Modeling
- Oracle Policy Automation server components
- Oracle Policy Automation application for iOS and Android
- Oracle Policy Automation for Mobile Devices
- Oracle In-Memory Policy Analytics
What's new in Oracle Policy Automation May 2016?
Multi-channel Service Cloud interviews
It is now possible to deploy a single Oracle Policy Automation (OPA) interview for both Customer Portal and Agent Desktop. This is a consistent, low-maintenance way to provide advice for both self-service and call center. This feature can provide agents with interviews that create and update Contact data, even when working in non-Contact agent workspaces.
Where previously there was a separate Agent Desktop version of the Student Benefits example policy model, there is now a single Student Benefits policy model that demonstrates Service Cloud interviews for both logged-in contacts in Customer Portal and in Agent Desktop.
Customer Portal interview checkpoints
Interview progress can now be saved automatically for Contacts logged in to Customer Portal. This gives users the option to resume or start a new interview when revisiting the same advice experience. This is done using checkpoints. Using this feature, there is no need to individually map out and save all collected data fields.
Create contact if not logged in
A single OPA interview can now be deployed for both logged-in Customer Portal contacts and unknown/new Customer Portal users. For logged-in contacts, when the interview completes, the existing Contact information will be updated. For unknown/new users, a new Contact record will be created for them. In both cases, the interview can also create an Incident or any other record.
Electronic signatures in generated forms
Electronic signatures can now be embedded directly in a generated PDF form for a single party or multiple parties. This can be used to provide visually verifiable evidence of the identity of advice recipients or providers.
Human Resources self service example project
A new example project, Parental Leave Calculator, has been added to the suite installed with Policy Modeling. This project demonstrates the applicability of Policy Automation for a HR help desk. The project applies leave policy and statutory rights and presents leave options for consideration. It also generates a leave request form.
Customer Portal interview widget parameters
New widget parameters enable an easier configuration of the appearance and behavior of self-service interviews. Using these parameters you can change the widget iframe size, initialize URL parameter attributes, and configure checkpoint behavior.
Java Engine API
A revised Java Engine API is now available for the private cloud edition. This provides access to low-level OPA API making it possible for system integrators to use and extend existing 10.x solutions.
Add Tag button
The Oracle Policy Modeling ribbon in Word and Excel now includes an Add Tag button. This facilitates the adding of reference tags to rules.
Optional signature upload
Uploading captured signatures to a connected application is now optional. Captured signatures can also be conditionally included for upload. This is useful when personal verification is only needed under certain conditions.
Uncertain now hidden for mandatory value lists
Where an attribute using a value list is collected on screen as a mandatory question by radio buttons, the uncertain value will now be automatically hidden.