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Dears,
we need to know the End of manufacturer support for Sun Fire X4170 servers.
Regards,
The normal delay of 5 years after Last-Ship-Date is now over, but we decided to extend the support for an undefined duration.
Hi,
Pascal is basically correct, you can expect at least 5 years of Premier Support for Systems after last shipment date and
"Oracle will use commercially reasonable efforts to provide twelve (12) months advance notice of End of Service Life". Please refer to "Oracle Lifetime Support Policy for Hardware" for more.If you have access to MOS documents, there is a good document for further explanation:
"How to check the "End of Service Life" for a particular supported Oracle Hardware that depends on the Lifetime Support Policy (LSP) (Doc ID 2055529.1)"
The following document provides you with an attachment, which is kept actual :"List of Supported Oracle Hardware (With Last Ship Dates Announced) (Doc ID 1450710.1)"
>>> List of Supported Oracle Hardware with Last Ship Dates Announced
Which is exactly, what you are looking for.
You will find:
Product Last Ship Date Premier Support Status
Sun Fire X4170 Oct 2010 Active
Would be great if this answered your question correctly. If so, please mark it appropriate to close the issue.
Thank you.
Regards.
Steffen
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Hi Pascal & Steffen
1....but we decided to extend the support for an undefined duration...
Is there any official announcement about this please?
2. I heard from one of my colleagues, that oracle has changed his policy regarding life cycle management for HW servers support as below :
The policy of Sun support in the first place was Last Ship Date (EOL) + 5 years=EOS
Oracle recently they have change to GA date+10 years=EOS
Is this right ?
1 > List of Supported Oracle Hardware with Last Ship Dates Announced
2 > "GA date+10 years" is for the operating system with some exceptions : http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf
Thanks a lot Pascal & Steffen
So, as a conclusion, can we consider this :
"Sun Fire X4170 server is still under Premier Support till at least for the 12 next months?"
yes that's the right conclusion of the documented "Lifetime Support Policy", in my humble opinion.
if you need more details, you should refer to your local Oracle sales representative.
Kindly close the issue, if the question is answered.
Hope this helps
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