5 Replies Latest reply on Jan 30, 2017 8:05 PM by Vikram VK

    Lost POV bar at the bottom

    1008730

      FDM version 11.1.2.3.700

       

      It was working fine with the user on IE11. One day he just lost the POV bar at the bottom when he opened FDM and the screen looks kind of weird. He restarted computer several times and could not fix the problem. He has no problem log on to FDM on other computers.

       

      Anyone has experience with this displaying issue on FDM? Thanks for the help in advance!

        • 1. Re: Lost POV bar at the bottom
          Nishant Fukate

          Can you please put the screenshot over here?

           

          Thanks

          • 3. Re: Lost POV bar at the bottom
            Nishant Fukate

            It might be the browser issue.

             

            Try using the Mozilla Firefox latest version.

             

            Thanks

            Nishant

            • 4. Re: Lost POV bar at the bottom
              1008730

              Well, everyone in my company is using IE11 and it works fine. And this user has been working on IE11 without issue.

              • 5. Re: Lost POV bar at the bottom
                Vikram VK

                Definitely it is not a user since you confirmed that this user is able to work on the another system. Neither FDM issue because it works correctly with the other machines having IE11.

                 

                So, what we left off? It is a specific user machine issue.

                 

                Now, heading with troubleshooting with user system issue.

                 

                a) Make sure user machine has followed all the guidelines of supported IE11 compatibility from Oracle, there may chances that user machine would have updated the IE11 resulting changes in the browser settings/reset or any windows updates which might change the configuration or settings.

                Have below KM's review:

                Hyperion Enterprise Performance Management (EPM) Products Support Status for Internet Explorer ( IE6, IE7, IE8, IE9, IE10 and IE11) (Doc ID 1355681.1)

                Internet Explorer (IE7, IE8, IE9, IE10 and IE11) Recommended Settings for Oracle Hyperion Products (Doc ID 820892.1)

                b) Acceptable that for all the other users are working find with IE11 but you have to agree that there is some changes in the user machine reason why it stopped working and based on circumstances you don't have to compare this system with other working system.

                 

                Having said, review this issue from the user machine perspective and try to find what was the last changes done before it was working fine, it will help you in further troubleshooting.

                 

                Thanks.