2 Replies Latest reply on Mar 14, 2017 2:39 AM by Beauty_and_dBest

    EBS Printing Issue

    Beauty_and_dBest

      Hi ALL,

       

      EBS R12.2.4

      Window Server 2012 R2 64bit

      11gR2

       

       

      We have EBS 11i on Windows Server. We were able to print checks on EPSON FX-2175 using pdf format on 11i.

      Then we upgraded our EBS 11i to R12.2.4  on Windows Server R2 64-bit. Now the issue is, we can not print anymore PDF checks on EPSON FX-2175.

      Error shown below:

      +---------------------------------------------------------------------------+

      Application Object Library: Version : 12.2

      Copyright (c) 1998, 2013, Oracle and/or its affiliates. All rights reserved.

      FNDSCURS: Active Users

      +---------------------------------------------------------------------------+

      Current system time is 22-FEB-2017 16:50:16

      +---------------------------------------------------------------------------+

      +-----------------------------

      | Starting concurrent program execution...

      +-----------------------------

      Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :

      American_America.WE8MSWIN1252

      '.,'

      LOG :

            Report: C:\oracle\TEST\fs2\EBSapps\appl\fnd\12.0.0\reports\US\FNDSCURS.rdf

            Logged onto server:

            Username:

      +---------------------------------------------------------------------------+

      Start of log messages from FND_FILE

      +---------------------------------------------------------------------------+

      +---------------------------------------------------------------------------+

      End of log messages from FND_FILE

      +---------------------------------------------------------------------------+

      +---------------------------------------------------------------------------+

      Executing request completion options...

       

      Output file size:

      25479

      +------------- 1) PRINT    -------------+

      Printing output file.

                     Request ID : 24900098

               Number of copies : 1

                        Printer : \\172.16.9.90\EpsonFX

       

      APP-FND-00500: AFPPRN received a return code of failure from routine FDUPRN. Cannot find a printer driver for printer type EpsonFX-2175 and print style PDF Publisher

      Cause: A printer driver for printer type EpsonFX-2175 and print style PDF Publisher does not exist

      Action: Check that print style PDF Publisher is s

      Cause: AFPPRN received a return code of failure from the OSD routine FDUPRN. Cannot find a printer driver for printer type EpsonFX-2175 and print style PDF Publisher

      Cause: A printer driver for printer type EpsonFX-2175 and print style PDF Publisher does not exist

      Action: Check that print style PDF Publisher is s.

      Action: Review your concurrent request log file for more detailed information.

      +---------------------------------------+

      Finished executing request completion options.

      +---------------------------------------------------------------------------+

      Concurrent request completed

      Current system time is 22-FEB-2017 16:50:21

      +---------------------------------------------------------------------------+

       

      Note:

      1. We can print text reports like "Active Users" on this printer.

      2. We have generic driver only for this printer because we can not find exact driver for Windows Server 2012 64bit

       

       

       

      Capture.PNG

      Capture.PNG

       

      3.  PASTA_PDF driver is created by default in EBS R12.2.4

      Capture.PNG

      Capture.PNG

       

       

      What could be the cause? Why we were able to print pdf checks in 11i and can not in R12.2.4?

       

      1. Is it because 11i is 32bit and 12.2.4 is 64bit?

      2. Is it because 11i does not use PASTA? and 12.2.4 uses PASTA?

      3. Is it because  the current server Windows 2012 R2 64-bit does not have the correct driver?

      4. Is it because EPSON driver is supported on 11i OS? and not on 12.2.4 OS?

      5. Is it bacause 12.2.4 uses UTF8 and 11i does not?

       

       

      How do I validate or toubleshoot which is the real cause?

       

       

       

      Please help...

       

      Kind regards,

        • 1. Re: EBS Printing Issue
          mdtaylor

          Hi jc,

           

          I am surprised this worked on 11i.  Were they doing some special Ghostscript/Ghostview conversion between 11i and the Epson dot matrix printer?

           

          Please also show the Printer->Register and Printer->Types screen showing how this printer is linked.

           

          It does not appear that the Epson FX 2175 supports postscript which is what 12.2 leverages to print PDF. 

           

          Epson FX-2175 9 Pin 136 column Dot Matrix | Asianic Distributors Inc. Philippines

           

          Is it possible to use a real postscript laser printer for check printing?

           

          Regards,

          Michael

          • 2. Re: EBS Printing Issue
            Beauty_and_dBest

            Thanks Michael,

             

            The printer is linked as

             

                              Printer : \\172.16.9.90\EpsonFX

             

            Is my analysis correct that printing fails for Windows 2012 Server  R2  64bit, because the printer does not have correct driver?

            Would you know the contact number for EPSON support, so I can ask if the have specific driver for EPSON FX-2175  on Windows Server 2012 R2 64bit?

            I found this one but it is no longer active

            EPSON.PNG

             

             

            Kind regards,