5 Replies Latest reply on Jul 15, 2017 7:31 PM by Nooruddin Shaik

    Item and Order Discount Promo in BCC

    800839

      Hi,

       

      I want to setup Item and Order discount promo in BCC, I have promotion condition & offer with various conditions (AND conditions) , please let me know the below :-

       

      1. If both group 1 & 2 conditions points to order in such case whether it is should be created as an Order or Item discount promo? like for example

       

      when order contains .....        (group 1)

      AND

      order contains ....          (group 2)

       

      2.  If group 1 points to Order and Group 2  points to customer (user profile) in such case whether it is should be created as an Order or Item discount promo? like for example

       

      when order contains .....

      AND

      customer Id ....

       

      3. If group 1 points to Order and Group 2  points to an order and Group 3 points to customer (user profile) in such case whether it is should be created as an Order or Item discount promo? like for example

       

      when order contains .....

      AND

      order contains ....

      AND

      customer Id ....

       

      When we need to step up order discount promo and when we need to go for item discount promo in BCC? also what is the respective OOTB code we need to have to support this in ATG. Please clarify.

       

      Thanks.

        • 1. Re: Item and Order Discount Promo in BCC
          Nooruddin Shaik

          Either to use order discount or item discount is decided by the entity that is discount. If you want to discount a particular item in the order or give overall discount in the order determines to create an either item or order level discount.

          For example if you have item1(shirt) - $10, item2(pant) - $20 and order total is $30.

          If you create item discount then rule would look like "if order total is greater than $25 then give 50% off on shirts", then the discount is applied on item1 - $5 and total price would be $25($5+$20).

          If you create order discount then rule would look like "if order total is greater than $25 then give 50% off", then discount is applied on order total and total price would be $15(50% of $30).

           

          The condition is the if part and that doesn't decide whether item or order level discount. The then part is offer which decides which type of promo to create based upon what to discount.

           

          Peace

          Shaik

          • 2. Re: Item and Order Discount Promo in BCC
            800839

            Thanks Shaik, but for the condition I have mentioned can you please check , when we create the below as an item discount it is not working , but we switch this to Order discount it is working fine.

             

            when order contains .....        (group 1)

            AND

            order contains ....          (group 2)

             

             

            Similarly for the below item discount is working fine, where we have an AND condition with Customer Id (and not an order) when there is an AND condition linked to 2 orders it is not working as an item discount ? this is how it is internally build in ATG

             

            when order contains .....

            AND

            customer Id ....

            • 3. Re: Item and Order Discount Promo in BCC
              Nooruddin Shaik

              It doesn't make sense to me.

              Turn the debug on QualifierService and check if the promotion is getting evaluated or not.

               

              Peace

              Shaik

              • 4. Re: Item and Order Discount Promo in BCC
                800839

                There is no custom Qualifier Service we have created , are you telling we need to enable the logs for CouponFormHandler? or any other component for which we need to enable the logs? QualifierService is a OOTB , how we can enable the logs for it?

                • 5. Re: Item and Order Discount Promo in BCC
                  Nooruddin Shaik

                  From dyn/admin, you can enable the logs on QualiferService component.

                   

                  Peace

                  Shaik