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I need to find out when hardware support is no longer feasible on older hardware.

3164375Jul 17 2017 — edited Jul 17 2017

It used to be with Sun Hardware that there was an End of Support Life Date at which Sun would no longer support older hardware with scarce replacement parts.

I guess Oracle is now calling it the Last Support Date. But, to me, it is unclear when this is. The Premier Support specifies lifetime support of the OS and firmware for many systems but availability of parts and time to repair are not clearly spelled out. When I was supporting customers as a Sun SSE, for ten years, we had clear language the said to the customers any repairs of older systems beyond a specific date was to be Best Effort.

I need this clearly spelled out so I can either request, through my company, a hardware refresh or just continue with Premier Support.
This post has been answered by 3164375 on Jul 17 2017
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3164375
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I was sent this link, just in case someone else was also wondering:
http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf

Marked as Answer by 3164375 · Sep 27 2020

Hi,

the given  reference is explaining you can expect "Premier Support" for a minimum of 5 years after last shipment date.

Afterward "replacement parts may not be available and / or the response times for sending replacement parts may be delayed."

And "Oracle will use commercially reasonable efforts to provide twelve (12) months advance notice of End of Service Life."

Not good enough ? In my opinion it's good. Personally I would not expect a definitive date in terms of life time.

Hope this helps

Steffen

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3164375

I'm actually looking for an official Oracle list for their EOSL hardware, the only thing I was able to find was:
https://support.oracle.com/epmos/faces/ui/km/DocumentDisplay.jspx?_afrLoop=38383836234083&id=1450710.1&_afrWindowMode=0&…

If you are able to look it over, it includes the Ultra Enterprise 6000, which Sun EOSL'ed in the late 2000's, this isn't helpful.

I don't get your point, the mentioned PDF is clearly stating that Oracle still give Premier Support,
for that old Enterprise 6000, because the status is active. Why this is not helpful ?

3164375

Have you ever worked on that hardware? I did, it was replaced with the Sun Enterprise 6500 and shortly EOSL'ed soon after. Then the Sun Enterprise 6800 came out and Sun, eventually EOSL'ed the E6500. Back when I was working for Sun, we had difficulty getting replacement CPUs for both the E6000 and the E6500.

Offering support even after knowing that the parts are scarce isn't helpful to the customer. I'm sorry you don't see this. Additionally, and more to the point, That PDF is not helpful to me when I am looking for a list of EOSL hardware. I'm also sorry you are not able to understand why this is so.

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Locked on Aug 14 2017
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#servers, #servers-general-discussion
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