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I need to find out when hardware support is no longer feasible on older hardware.

3164375Jul 17 2017 — edited Jul 17 2017

It used to be with Sun Hardware that there was an End of Support Life Date at which Sun would no longer support older hardware with scarce replacement parts.

I guess Oracle is now calling it the Last Support Date. But, to me, it is unclear when this is. The Premier Support specifies lifetime support of the OS and firmware for many systems but availability of parts and time to repair are not clearly spelled out. When I was supporting customers as a Sun SSE, for ten years, we had clear language the said to the customers any repairs of older systems beyond a specific date was to be Best Effort.

I need this clearly spelled out so I can either request, through my company, a hardware refresh or just continue with Premier Support.
This post has been answered by 3164375 on Jul 17 2017
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Pascal Kreyer-Oracle

The normal delay of 5 years after Last-Ship-Date is now over, but we decided to extend the support for an undefined duration.

1 person found this helpful
Steffen Nothmann-Oracle

Hi,

Pascal is basically correct, you can expect at least 5 years of Premier Support for Systems after last shipment date and

"Oracle will use commercially reasonable efforts to provide twelve (12)  months advance notice of  End of Service Life".

Please refer to  "Oracle Lifetime Support Policy for Hardware" for more.

If you have access to MOS documents, there is a good document for further explanation:

"How to check the "End of Service Life" for a particular supported Oracle Hardware that depends on the Lifetime Support Policy (LSP) (Doc ID 2055529.1)"

The following document provides you with an attachment, which is kept actual :
"List of Supported Oracle Hardware (With Last Ship Dates Announced) (Doc ID 1450710.1)"

>>> List of Supported Oracle Hardware with Last Ship Dates Announced

Which is exactly, what you are looking for.

You will  find:

Product                                        Last Ship Date             Premier Support Status

Sun Fire X4170                              Oct 2010                    Active

Would be great if this answered your question correctly. If so, please mark it appropriate to close the issue.

Thank you.

Regards.

Steffen

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2948764

Hi Pascal & Steffen

1....but we decided to extend the support for an undefined duration...

Is there any official announcement about this please?

2. I heard from one of my colleagues, that oracle has changed his policy regarding life cycle management for HW servers support as below :

The policy of Sun support in the first place was Last Ship Date (EOL) + 5 years=EOS

Oracle recently they have change to GA date+10 years=EOS

Is this right ?

Regards,

Pascal Kreyer-Oracle

1 > List of Supported Oracle Hardware with Last Ship Dates Announced

2 > "GA date+10 years" is for the operating system with some exceptions : http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf

1 person found this helpful
2948764

Thanks a lot Pascal & Steffen

So, as a conclusion, can we consider this :

"Sun Fire X4170 server is still under Premier Support till at least for the 12 next months?"

Regards,

Steffen Nothmann-Oracle
Answer

Hi,

yes that's the right conclusion of the documented "Lifetime Support Policy", in my humble opinion.

if you need more details, you should refer to your local Oracle sales representative.

Kindly close the issue, if the question is answered.

Hope this helps

Steffen

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Marked as Answer by 2948764 · Sep 27 2020
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