0 Replies Latest reply on Oct 11, 2017 8:39 AM by 3359678

    AR-856366 Error when creating a new transaction

    3359678

      Hello,

       

      When attempting to create a new transaction the following error occurs.

       

      ERROR
      -----------------------
      The Bill-to customer site you selected is invalid (AR-856366)

       


      STEPS
      -----------------------
      The issue can be reproduced at will with the following steps:
      Navigation: Receivables -> Billing -> CreateTransaction
      1. fill in transaction information including customer name
      2. Save  -> Error pops-up not allowing to save the Credit Memo.

       

      after checking the customer information, the bill-to number in the customer profile = the bill-to number in the transaction customer fields

       

      BUSINESS IMPACT
      -----------------------
      The issue has the following business impact:
      Due to this issue, users cannot create the transaction