This sounds like it relates to some application. What does it have to do with Enterprise Manager, which is the subject of this forum?
I believe you've wandered into a hardware store and are asking where to find the fresh produce!
If you let us know what application you're dealing with we can probably redirect you to the proper "store" (forum).
Oracle Developer Community - General EBS Discussion - https://community.oracle.com/community/oracle-applications/e-business_suite/e-business-suite-technology/general_ebs_discussion
Oracle Developer Community - E-Business Suite Technology - https://community.oracle.com/community/oracle-applications/e-business_suite/e-business-suite-technology
My Oracle Support Community - (only place for JDE) How to Find the Right Space in Which to Post Your Product Question
My apologies for that. None of the options seemed like the right one, so I just went with Enterprise.
I am working with Micros Res 3700 & iCare.
Something is wrong in the configuration. Go through the SVC and host adapter setup documentation step by step. If this has never worked, or if your review of the documentation is unable to identify the cause, your best bet may be to log a Service Request with Support to be quoted programming services for this to have a dedicated programmer reconfigure.