0 Replies Latest reply on Dec 7, 2017 9:46 PM by ICSC_LordadaEmail

    URL link spelled out - partial vs complete?


      We recently had a metric ton of soft bounces for an email which contained a URL partially spelled out... it was "websitename.com,"  minus the "www" part. Almost all of those bounces were for "spam URL in content," making me think the soft bounces were because we didn't hide the link behind some copy ("go online," "microsite" etc). OTOH, my boss/co-worker both say it's because we didn't completely spell out the link... they feel we'd have been fine if the email had completely spelled out the link, i.e. www.websitename.com. I feel they're wrong and I'd appreciate some backup. Of course, feel free to speak up if I'm in fact wrong...