The customer can not reset the old account under the e-mail because password email@example.com. She wants the password to be sent to his new e-mail firstname.lastname@example.org. Can you help the customer? please contact to the customer Anna, Tel nr: +34 628601576,
1) This forum is called "En Español" since the idea is to write in Spanish. If you are able to write in English, posting in the general forums will get you more readers (there are few readers in the Spanish forum), thus having more chances of getting answers.
2) you may find useful information regarding how to manage the Oracle account here: