6 Replies Latest reply on Feb 28, 2018 8:02 PM by Katedrogers

    Modifying data fields in form notification email

    Katedrogers

      From my research, I don't think its possible to remove data fields from the form notification email.  However, with GDRP coming in May, I need to eliminate contact data fields or be able to have it sent as an encrypted email.

       

      Anyone else trying to figure out how to make form notification emails GDRP compliant?

        • 1. Re: Modifying data fields in form notification email
          4Thought Marketing

          Hi Katedrogers,

           

          Why don't you make the sending of a notification email a conditional processing step based on whether or not you gain data usage consent of the contact previously or on that form? If you don't have consent, I think it would be better to send no notification at all rather than a notification with nothing on it.

           

          I hope that helps

          Regards

          Chris Metcalfe

          4Thought Marketing - Marketing Automation Specialist

          • 2. Re: Modifying data fields in form notification email
            Katedrogers

            Hi Chris,

            It's not enough to have the contact's opt-in.  Sending contact data via an unencrypted email would violate GDRP.  My fall back is to eliminate all form notifications but that would unfortunate.  I would like to be able to eliminate all the contact"s personal information and just let the receiver know that a form was completed and which form it was.  They could then go into Eloqua to see the details.

             

            Kate

            • 3. Re: Modifying data fields in form notification email
              Simiha

              Hi Kate,

               

              I believe, you can work with your Eloqua administrator for customized form notification email for eliminating all the contact"s personal information and just let the receiver know that a form was completed and which form it was.

              Settings-> Form Notification configurations-> build new customize form notification email.

               

               

              Thanks.

              • 4. Re: Modifying data fields in form notification email
                Katedrogers

                Thank you - but I am the Eloqua Administrator and building a customized form notification email only lets you change the header and footer.  It does not allow you to change or delete the contact data fields.

                • 5. Re: Modifying data fields in form notification email
                  HongTai

                  Hi Kate!

                   

                  How many forms would you need to be doing this for?  In any case, right now, I've pursued an alternative approach to this where all form submits are also mapped to a Custom Data Object set - with the unique ID set to nothing so that every submission would effectively create a new CDO record.

                   

                  Upon "creation" of a CDO record, under custom data object data services, we've set it to send a "customized" email that only contains the necessary information.  Depending on who you want to send the email to, we could either use a lookup table, or elements of program canvas to route it, but it would also work for one static email.

                   

                  Let me know if this would help in the mean time, as I too am looking for a better alternative.  Looking forward to hearing back.

                   

                  Best Regards,

                  Hong Tai Lee 

                  • 6. Re: Modifying data fields in form notification email
                    Katedrogers

                    Thanks for your suggestion!  We would prefer to have a simple solution as our users aren't necessarily sophisticated enough to work with CDO's and conditional routing.  We need to ensure that everything we do is GDRP compliant and we worry about anything that might allow a user to inadvertently mishandle customer data.

                     

                    I have opened a service ticket with Oracle and will let you know what their solution is.

                     

                    Kate