3 Replies Latest reply on Apr 21, 2020 12:17 AM by Mal_Ald

    Zoom App for Eloqua

    Malcolm Aldridge

      Is anyone successfully using the Zoom webinar app in Eloqua with multiple people creating webinar and using Eloqua?


      I can install the app under my user and link to a webinar I have created but i cant link to other webinars from people in my teams/ company (which I understand why this would be the case, you don't want people to be able to pull data from any webinar).


      It is looking like each user need to reinstall the zoom app to be able to use it but we don't want general users to be able to install or reinstall apps.


      Would be great to hear from someone else thats actively using it with multiple users




        • 1. Re: Zoom App for Eloqua

          Hi Malcolm,


          Did you get an answer for the above question?

          • 2. Re: Zoom App for Eloqua

            Hello Malcolm


            The ZOOM app seems to behave differently to other webinar providers. e.g. with WebEx you can add the unique credentials of all users so when they access the app on the Canvas they see their webinar ID's in a drop down list. The ZOOM app does not provide for multiple user profiles, there is simply a field in the app on the canvas where you copy the ID from your ZOOM account and then paste it into the canvas element in Eloqua. In addition, ZOOM has omitted to provide you with any on-screen confirmation that the addition of the webinar ID has been successful - pretty sloppy on their behalf, but I've found the pasting of the ID does work.


            There's no need for each user to install the app as far as we can see, it just needs to be done once by the Eloqua Admin.


            The app is OK, but I've been trying to work with ZOOM on some enhancements that would make it a little more robust.

            • 3. Re: Zoom App for Eloqua

              Still not found a way yet to have multiple zoom accounts being linked to Eloqua.
              So far you either have to re-install each time as the user you want to use (but stops working for account that was used) or use a master zoom account and setup the meetings for everyone in that one account.
              Not ideal for us as a large global company