2 Replies Latest reply on May 24, 2018 1:30 PM by Phulsebosch

    HSS not able to retreive user info

    3021165

      Hi ,

       

      I am trying to execute below maxl script throwing th error

       

       

      display user in group 'ENT_Americas(N)';

      Single Sign On function call [CssGetmemberGroupsofGroup] failed with error [EPMCSS-01461: Failed to get user with identity ldap://NSUNIQUEID=8e472aa4-1dd211b2-80000000-00000000?USER. User not available in configured user directories. Verify user identity and user directory configuration.]

      even I have configure properly LDAP directory as usual of all the env but this one env  is not working

       

      I checkd shared services logs

       

       

       

       

       

       

        registry logs:

      FoundationServices0]
      [WARNING] [EPMREG-11019] [oracle.EPMREG.REG] [tid: 16] [userId:
      <anonymous>] [ecid: 0000MDiT_aw6yGcpHgDCif1QzOvk000000,1:23303] [APP:
      SHAREDSERVICES#11.1.2.0] An exception of type javax.crypto.BadPaddingException
      occurred when decrypting the password.RootCause:Given final block not properly
      padded.

       

      Security log:

       

      [2018-05-15T09:51:47.224+01:00] [FoundationServices0] [WARNING] [EPMCSS-10037] [oracle.EPMCSS.CSS] [tid: 11] [userId: <anonymous>] [ecid: 005R3eqKC0L6yGcpHgDCif0006mJ00003T,0:1] [APP: SHAREDSERVICES#11.1.2.0] [SRC_CLASS: com.hyperion.css.spi.impl.ldap.LDAPProvider] [SRC_METHOD: createUserInfoUsingAttrs] Failed to create user info using attributes for user directory LDAPGD. Error executing query. EPMCSS-07002: Failed to compose identity. Invalid identity attribute UPDATE_NV_GROUP. Check user directory configuration.. No action required.

      [2018-05-16T13:51:41.505+01:00] [FoundationServices0] [WARNING] [EPMCSS-10349] [oracle.EPMCSS.CSS] [tid: 12] [userId: <anonymous>] [ecid: 0000MDd0Kqo6yGcpHgDCif1Qz2_B000000,0] [APP: SHAREDSERVICES#11.1.2.0] [SRC_CLASS: com.hyperion.css.CSSCustomModulesFactory] [SRC_METHOD: getAuthenticationModule] An error has occurred. Unable to load custom authentication class. No action required.

      [2018-05-16T13:51:41.691+01:00] [FoundationServices0] [ERROR] [EPMCSS-00093] [oracle.EPMCSS.CSS] [tid: 12] [userId: <anonymous>] [ecid: 0000MDd0Kqo6yGcpHgDCif1Qz2_B000000,0] [APP: SHAREDSERVICES#11.1.2.0] [SRC_CLASS: com.hyperion.css.CSSCustomModulesFactory] [SRC_METHOD: getAuthenticationModule] Failed to initialize custom authentication class com.hyperion.css.custom.CustomAuthenticationImpl. Check for previous errors in the log file. Refer Shared Services security guide for Custom authentication implementation details.

      [2018-05-16T13:51:41.692+01:00] [FoundationServices0] [ERROR] [] [oracle.EPMCSS.CSS] [tid: 12] [userId: <anonymous>] [ecid: 0000MDd0Kqo6yGcpHgDCif1Qz2_B000000,0] [APP: SHAREDSERVICES#11.1.2.0] [SRC_CLASS: com.hyperion.css.log.CSSLog] [SRC_METHOD: getLogLevel] ERROR:- Failed to get log level for 084

       

       

      users are not able to login to essbase excel addin but application side no issue.

        • 1. Re: HSS not able to retreive user info
          andreml

          Hi,

          just a guess...

          Please seriously rethink your naming conventions.

          It’s sometimes a bad idea to do everything you can do just because you can

          Rename 'ENT_Americas(N)' into 'ENT_AMERICAS_N',

          for the "nice" you can set  'ENT_Americas(N)'  as description for the group.

          Maybe it help‘s.

          Regards

          Andre

          • 2. Re: HSS not able to retreive user info
            Phulsebosch

            Hello,

             

            the problem is users are not able to login to Essbase with Smart View, or the maxl script error?

            What means "application side no issue"?

            Is this pure Essbase or Planning related?

            Do local users work?

            Did you enable users to the application (switched off the Administrator only)?

            Do other applications work?

             

            Regards,

            Philip Hulsebosch