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DBaaS 18c RAC service created failed

KamusMay 31 2018

New user, using USD300 Free Credits, try to create Oracle database 18c RAC, failed 2 times.

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The details log as below:

| May 30, 2018 2:33:16 PM UTC | Activity Submitted |
| May 30, 2018 2:33:16 PM UTC | Activity Started |
| May 30, 2018 2:33:44 PM UTC | Created Compute resources for Database Server... |
| May 30, 2018 2:43:28 PM UTC | SSH access to VM [DB_1/vm-1] succeeded... |
| May 30, 2018 2:43:28 PM UTC | SSH access to VM [DB_1/vm-2] succeeded... |
| May 30, 2018 3:39:54 PM UTC | Failed to configure RAC Oracle Database Server...[failed to create database orcl, got exceptionfailed to create database orcl] |
| May 30, 2018 3:39:54 PM UTC | Initiating Database Service Termination... |
| May 30, 2018 3:39:54 PM UTC | Skipping delete backups for Database Service instance [dbcloud18c] since the request parameter for delete backups is not set. |
| May 30, 2018 3:45:32 PM UTC | Stopped all Compute resources... |
| May 30, 2018 3:45:43 PM UTC | Removed Compute resources... |
| May 30, 2018 3:45:49 PM UTC | Database Service record removal complete... |
| May 30, 2018 3:45:53 PM UTC | Activity Started |
| May 30, 2018 3:46:03 PM UTC | Created Compute resources for Database Server... |
| May 30, 2018 5:49:21 PM UTC | Timed out after waiting 120 minutes to start the Compute resources... The orchestration /Compute-602932719/kamusis@gmail.com/dbaas/dbcloud18c/1/db_1/vm-2 is in 'error' state since Wed May 30 2018 15:48:42:000 OPlan [launchplan]: re-launching instances: dbcloud18c db_1 2 Instance [dbcloud18c db_1 2]: Cannot satisfy the placement, relationship and resource requirements. |
| May 30, 2018 5:49:22 PM UTC | Initiating Database Service Termination... |
| May 30, 2018 5:49:22 PM UTC | Skipping delete backups for Database Service instance [dbcloud18c] since the request parameter for delete backups is not set. |
| May 30, 2018 5:52:45 PM UTC | Stopped all Compute resources... |
| May 30, 2018 5:52:56 PM UTC | Removed Compute resources... |
| May 30, 2018 5:53:01 PM UTC | Database Service record removal complete... |
| May 30, 2018 5:53:02 PM UTC | Activity Ended |

The service creation is failed, but I didn't get any email notification, it's really not user friendly. Actually, it's my first time experience of public cloud service creation failed. I tried a lot cloud products, GCP, AWS, Azure, Alicloud ...never faced such issue. If you let me submit a service creation request successfully, then you should create it successfully. That is cloud.

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Locked on Jun 28 2018
Added on May 31 2018
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