Win Server 2012
We have printing issues in our EBS as below:
Is the issue from your Prod instance? If yes, can you replicate this in
your Test instance? [ Issue is from Prod instance hence we tried below scenarios in Oracle UAT also]
When you run the report that is "No Print", there is an output that you can
view? [Yes in Prod; Yes also in UAT]
When you run the report direct to printer "Epson", the output is printed? [Yes in Prod; Yes also in UAT]
But when you select printer "Brother", there is no output, blank page? [Yes in Prod; Yes also in UAT]
When you click the "View Output", can you see the output of the report in the
screen? [ Yes in Prod; Yes also in UAT]; however, kindly note that when 'View Output' is clicked, the screen display in Prod is different from the screen display in UAT - pls. see attached 'View Output result screenshots.docx' for this...
Kindly note further the following:
- When user tries to print the report after View Output display in Prod using both Epson and Brother, the screenshot is being printed in the paper of both printers instead of the report itself.
- When user tries to print the report after View Output display in UAT using both Epson and Brother, the report itself is being printed in the paper of both printers]
Please help how to resolve....