1 Reply Latest reply on Jun 11, 2018 4:10 PM by Carmaine Cotham

    Test Emails not being delivered

    RobC4288

      Hi

      Test Emails I am sending aren't being delivered ... I would raise an SR but the instance I have hasn't got a support log in (it is a different instance).

      Does anyone know why this could be or if there is something wrong status - wise?

       

      Thanks

        • 1. Re: Test Emails not being delivered
          Carmaine Cotham

          Is this a new instance of Eloqua you are using? Have you been able to receive test messages before? If it is a new one, then maybe you IT department needs to whitelist the IP address so that you can receive test messages.

           

          If you haven't had any problem previously, I know that there was a system problem a couple of weeks ago but that has been resolved. We were impacted by the for a couple of days which was really frustrating. However, I checked the Eloqua Status page (Eloqua System Status ) and it didn't indicate anything.

           

          You should still be able to call Eloqua Support and get their assistance, even using the customer support identifier for your other instance, I believe.

           

          Sorry I couldn' be more help!

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