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flat page of obiee 12.2.1.4 after upgarde

User_4NU9SJul 30 2018 — edited Aug 1 2018

obiee 12.2.1.2 login page:

pastedImage_0.png

obiee 12.2.1.4 login page

pastedImage_1.png

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After I upgrade , I still get the old type home page and when I login , I don't get any thing, it like a static page:

pastedImage_2.png

As you see there is nothing , not even help button .

Its not that it was like this before . After I executed upgrade steps I was not able to login because of certs issues i think and was getting below error while starting bi server liek

cannot find jks ....etc

but I was getting the 12.2.1.4 login page .

Note: after upgrade I get login prompt for when I start Weblogic server (before upgarde no username/password prompt while starting weblogic)

To fix this login issue , I did some copy of certs and looks like I was able to login but then the login page I was getting was of 12.2..1.2 and version shown in help is of 12.2.1.2 .

So I deleted the t,p files in bi_server/obiccs/obips1/... directories + any loc file and pki files from tmp and restarted the servers , but then I see the flat page like above .

When I do the same upgrade on same box but different home and domain , it works fine ,. The only difference between these 2 upgrades is that one here is having OHS with webgates with SSO integration .

Not sure what wrong,

Any input will be appreciated.

Thanks

Comments

Joel Acha

Have you tried other browsers? Can you try clearing all browser cache as well? I wouldn't recommend deleting files (even tmp files) by the way.

Michael Verzijl

please install patch 28043947. I had the same issue after upgrading OBIEE.

User_4NU9S

yes browser cache has been cleared. Do you think emptying tmp files can cause this havoc?

User_4NU9S

This patch is for 11.1.1.9 to 12.2.1.4 upgrade . Though I applied but no help.

Michael Verzijl

That is strange. I had the same issue coming from 12.2.1.2 and this patch solved it.

Eventually it was a JavaScript issue.

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