10 Replies Latest reply on Oct 12, 2018 10:35 AM by Gianni Ceresa

Send analysis on email

Hamza Shakeel Sep 18, 2018 10:21 AM

Hi guys,

I am trying to send an analysis through an agent on email. I have configured the email on Oracle EM and restarted my services, but my alerts are still not sending emails.

Thanks

Regards,

Farrukh Nasir Siddiqui

1. Re: Send analysis on email

Christian Berg Sep 18, 2018 10:29 AM (in response to Hamza Shakeel)

Have you checked the logs? Have you checked what's happening on the mail server? Does it (the mail server) even allow receiving emails from OBI and sending them out?
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2. Re: Send analysis on email

Hamza Shakeel Sep 18, 2018 10:36 AM (in response to Hamza Shakeel)

Hi Christian Berg,

The logs returns this error Failed to send HELO command. 4.3.2 Service not available

Regards,
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3. Re: Send analysis on email

Joel Acha Sep 18, 2018 10:54 AM (in response to Hamza Shakeel)

That sounds like a connection issue to your mail server. I'd get you network guys to check if your OBIEE server has access to the mail server.

EDIT:
Oracle Support Document 2094426.1 (OBIEE 11g - [nQSError: 75004] Failed To Send HELO Command. 4.3.2 Service Not Available)
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4. Re: Send analysis on email

Hamza Shakeel Sep 18, 2018 11:04 AM (in response to Hamza Shakeel)

Hi Joel,

Joel i tried to follow this document but i cant find the telnet command in my terminal.
Can you suggest how to telnet?

Regards,

Farrukh
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5. Re: Send analysis on email

Joel Acha Sep 18, 2018 11:14 AM (in response to Hamza Shakeel)

You didn't mention which version of OBIEE or which OS it is running on. As mentioned, you'd need the assistance of your network team to help you out with this as they should be able to figure out the route cause of your SMTP server connectivity issue.
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6. Re: Send analysis on email

Christian Berg Sep 18, 2018 12:38 PM (in response to Hamza Shakeel)

+1 to Joel. It seems your issues are network related and probably your network team can better help you out
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7. Re: Send analysis on email

Hamza Shakeel Oct 11, 2018 6:25 AM (in response to Hamza Shakeel)

Hi All,

Telnet is working now it was a network side error. But now i face new error when i test my agent.

Eventually succeeded, but encountered and resolved errors...
    Number of skipped deliveries: 1 of 2

    AgentID: /users/weblogic/Farrukh/Untitled bit
[nQSError: 75005] Failed to send AUTH command. No supported authentication mechanism found    AgentID: /users/weblogic/Farrukh/Untitled bit
    ...Trying SMTP Delivery loop again... Sleeping for 6 seconds.    AgentID: /users/weblogic/Farrukh/Untitled bit
[nQSError: 75005] Failed to send AUTH command. No supported authentication mechanism found    AgentID: /users/weblogic/Farrukh/Untitled bit
    ...Trying SMTP Delivery loop again... Sleeping for 5 seconds.    AgentID: /users/weblogic/Farrukh/Untitled bit
[nQSError: 75005] Failed to send AUTH command. No supported authentication mechanism found    AgentID: /users/weblogic/Farrukh/Untitled bit
    ...Trying SMTP Delivery loop again... Sleeping for 9 seconds.    AgentID: /users/weblogic/Farrukh/Untitled bit
[nQSError: 75005] Failed to send AUTH command. No supported authentication mechanism found    AgentID: /users/weblogic/Farrukh/Untitled bit
    Exceeded number of SMTP delivery retries.

I am getting the alert or obiee but its not generating the email.

Regards,

Farrukh Nasir
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8. Re: Send analysis on email

Robert Angel Oct 11, 2018 10:58 AM (in response to Hamza Shakeel)

Have a look at; -

OBIEE 11g Bi Scheduler Gives Error: "[Nqserror: 75005] Failed To Send Auth Command. 5.7.3 Authentication unsuccessful"(Doc ID 1225454.1)

https://support.oracle.com/knowledge/Enterprise%20Performance%20Management%20and%20Business%20Intelligence/1225454_1.html
1 person found this helpful
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9. Re: Send analysis on email

Hamza Shakeel Oct 12, 2018 10:23 AM (in response to Hamza Shakeel)

Hi All,

I have resolved my issue.
telnet issue was due internal network permission.
the other issue was solved by following
https://support.oracle.com/knowledge/Enterprise%20Performance%20Management%20and%20Business%20Intelligence/1225454_1.htm…
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10. Re: Send analysis on email

Gianni Ceresa Oct 12, 2018 10:35 AM (in response to Hamza Shakeel)

984465 wrote:

Hi All,

I have resolved my issue.
So can you please close the thread and mark the required replies as correct or helpful? Right now it's still This question is Not Answered..

By closing the thread and marking you help other users with the same need to find their solution faster, that's how a community forum works.
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OBIEE 11g Bi Scheduler Gives Error: "[Nqserror: 75005] Failed To Send Auth Command. 5.7.3 Authentication unsuccessful"(Doc ID 1225454.1)