2 Replies Latest reply on Nov 11, 2018 9:53 AM by Elango Venkat

    Unable to create a Credit MEMO for the Sales Order for which its Invoice is Paid

    Elango Venkat

      Unable to create a Credit MEMO for the Sales Order for which its Invoice is Paid.

       

      Steps followed:

      Week 1:

      1. Created 2 SO - SO1 & SO2

      2. Processed the Invoices.

      3. Generated the Bill at end of the Week.

      4. Now the Bill has the 2 invoices group under it with Total Amt. 500

      5. Customer Paid the Bill Amt.500 at Week 2

      6. The Receipt for the Bill paid is updated in the Oracle Receipts. screen.

      7. ar_payment_schedules_all is up-to-date.

       

      Week 2:

      1. Customer sends an item back in return for SO1

      2.CM is created in the Week 2 with ref. to Item available in SO1.

      3. Auto Invoice Master program is initiated with Returns.

       

      Result: No CM record is available in the  RA_CUSTOMER_TRX_ALL table

       

      @Team: Kindly Let me know how to handle the CM for the Paid Invoice..?