0 Replies Latest reply on Dec 18, 2018 8:16 AM by 3230483

    we have identified in quoting, and need to understand how charges are recalculated and what triggers that recalculation.   We updated the formulas for freight in quoting earlier this year,but the revenue we are expecting not seeing.

    3230483

      We have run into a problem, that we have identified in quoting, and need to understand how charges are recalculated and what triggers that recalculation.

       

      We updated the formulas for freight in quoting earlier this year, but we noticed that we are not seeing the revenue as we expected. Some testing revealed that unless the users click the "Price Quote" button in the form, it does not recalculate the header charge, and we think that is why we are not seeing the revenue we are expecting.

       

      Beyond that button, what triggers quoting to reprocess/calculate that charge? we did a cursory look through system profile option and the knowledge base, but could not find what we was looking for.