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Lifetime support policy for Hyperion - EPM products

LoretoJan 30 2019 — edited Jan 30 2019

Hello,

I need some explanation for the lifetime support policy in Hyperion EPM Products releases: 11.1.2.1 and 11.1.2.3

If I look at the official document is say something like:
Release 11.1.2.x:
• Premier support : Dec 2020
• Extended support : Dec 2021
• Sustaining support : Indefinite

But then, I’ve read de following:
• 11.1.2.3 : S1 defect fixing only until March 2018
• 11.1.2.4 : Defect Fixing, 3rd party certification updates, enhancements thru Dec 2020
Questions:
1.- Does it means that 11.1.2.3 doesn’t have premier support and/or extended until 2020?
2.- What happened with release 11.1.2.1 about error correction policy?

Comments

Hi ,

You could check the knowledge article which gives the error correction period :

Oracle Enterprise Performance Management 11g Grace Periods for Error Correction (Doc ID 1590676.1)

For 11.1.2.1 and 11.1.2.3 the grace period is already ended.

Thanks,

KK

SSAM

Hi, Better reach out to Oracle support to get better understanding

Abdul Sherif-Oracle

HI,

As pointed earlier these patch set is no longer eligible for error correction.

11.1.2.3.xxx, 11.1.2.2.xxx, 11.1.2.1.xxx

Abdul

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Post Details

Added on Jan 30 2019
#business-intelligence-applications, #epm-system-infrastructure, #performance-management-applications
3 comments
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