1 Reply Latest reply on Mar 5, 2019 11:45 PM by Tulug Ozgur-Oracle

    RES 3700 banking each till individually

    Tulug Ozgur-Oracle

      Hi team,


      One of my customers, using RES 3700 on WS 610s needs assistance with the way they currently work:


      There are 4 tills and 8 staff that work behind the bar. They work in pairs with 1 till card for the till. However in doing this if the tills are down I have no idea which till is short of cash as we bank all the tills together under Theatre Revenue Centre – is there anyway each till can be banked individually with the attached Cashier and all bank in the same RVC.


      I hope this makes sense and you can assist?

        • 1. Re: RES 3700 banking each till individually
          Tulug Ozgur-Oracle



          Let me give you a few scenarios to discuss with you customer.


          A> Employee 1 and 2 work ONLY on till A, employees 3 and 4 work ONLY on till B. the only way they could be doing this without assigning tills is through generic employees assigned cards. Till A has Bartender employee 1234 assigned to the workstation. Till B has Bartender employee 5678 assigned to the Other workstation with Till B. the customer can run a workstation report to see which employees have entered sales into that workstation without the need for till assignments. Thus at closeout Employee 1 and 2 equally share responsibility ONLY for Till A and Bartender employee 1234.

          In this scenario the bartenders MUST ONLY USE their assigned workstation and NEVER another workstation with their assigned “till card” which is really just a card assigned to a generic bartender employee 1234. This is the easiest scenario for them to change into to get reports. Simply run workstation reports.


          B> Employees 1 and 2 ONLY work on the workstation with TILL A, they sign in using their own employee numbers but only to that workstation all night. Employees 3 and 4 ONLY work on the Workstation with TILL B attached. Now you have better reporting to see how each bartender performed, and can still run a workstation report to get the till counts, the employee counts also should always equal the workstation report assuming NO ONE ELSE used that workstation with the assigned Till.

          C> My scenario – provides the most accurate information for individual employees, makes employees responsible for their own cash ONLY. Each employee assigned to an actual till (2 cash drawers per workstation) employees have to close out on their assigned till workstation for every check. (same as above scenarios) however now you have multiple reports. A workstation report will have both tills, and employee report will match the till report. This provides a secure cash handling system with minimal impact to their operations, and also allows them to “bank deposit” if they have a large amount of cash.

          D> Final scenario, everyone can utilize any workstation (Speed of Service Increases) all tills shared, all employees responsible for the over/under equally. If the drawer is short $8 each bartender must put in $1 until the drawers are equalized. You still have the workstation report which will match what should be in the drawer, but you will have had 8 hands in every drawer so there’s no accountability.


          Lots of other factors play into this. If the bartenders are tip pooling as a group of 8 then scenario D is easiest. If bartenders are tip pooling in pairs (1&2, 3&4, 5&6, etc.) then scenario A and B apply. If bartenders are not tip pooling then scenario C is the ONLY option. All of these scenarios has benefits and shortfalls. If a bartender doesn’t show up and they are short staffed one bartender could be making double what everyone else is.


          Hope this helps.

          But those are the options available A – minimal changes, B - more reporting, C – Optimal configuration, D - Best for employees.