4 Replies Latest reply on Mar 19, 2019 4:46 PM by Christian Berg

    Credentials supplied in SOAP Message header failed authentication


      We use an LDAP authentication provider, and recently had to reset the password for security compliance reasons. We also had to change the USER BASE DN setting. We made the appropriate change in the security providers config.


      Since then, we have been getting this error frequently:

      oracle.webservices.provider.ProviderException: javax.xml.ws.WebServiceException: BI Security Service Access Denied - credentials supplied in SOAP Message header failed authentication


      However, users are able to authenticate and login through LDAP.


      Another issue is users have lost their favorites and saved views, and no longer have the ability to create favorites without getting an permission denied error.

      In the log I see errors:

      The GUID for user *** has changed. This could result in catalog access issues - Please update GUIDs and try again