Thank you for your question and feedback.
We are experiencing an increase of questions raised via e-mail by consulting for Hotel Mobile. As you know, knowledge shared via e-mail between individuals is not accessible to a wide audience and gets lost after a while. We need to find ways to reduce this and therefore, we are encouraging consulting to use a common platform for any questions related to Hotel Mobile installation. This also include documentation on troubleshooting.
You can also visit Oracle Help Center for product information:
- Release Notes
- Installation and Configuration Guide
- Smartphone and Tablet User Guide
For those problems you listed please raise an SR, so our support can properly look at the issues.
Thank you for the information. We believe that there must be other than the consultancy, proper training and troubleshooting guide.
The document prepared for the Suite8 in the My Oracle support has below note. How can we now that we should disable Dashboard for the version 1.0 if we don't have a document? And if there is not document & training for troubleshooting and knowledge is hidden somewhere how can we talk about consultancy?
We need a resource for troubleshooting for both Opera and Suite8.
"iOS device can’t connect to HM, Error message something like “Communication failure”?
o Is the RestApi version 1.0? Deactivate the feature “Dashboard” in the config file"