3 Replies Latest reply on Mar 27, 2019 4:36 AM by Madhusudhan.Meesala

    EPMCSS-20582: Failed to authenticate user. Custom authentication failed. Failed to initRadiusAuthenticateImpl. Enter valid Credentials .

    Bill252

      Hello,

       

      I just turned on strong authentication in "Shared Services" and I think I checked without paying attention to a bad box. Suddenly, I can not connect to Shared Services with any account. (I am in EPM 11.1.2.4).

      Message error: EPMCSS-20582: Failed to authenticate user. Custom authentication failed. Failed to initRadiusAuthenticateImpl. Enter valid Credentials .

       

      In the past, I had already fixed this problem by modifying a table in the Shared Services schema, but I do not remember the process anymore.

       

      Someone has an idea how to work around the problem without reinstalling the product.

       

      Thank you beforehand

       

      Regards,