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Email verification not working

3931562Apr 5 2019 — edited Oct 15 2019

BLUF: My domain registration has been cancelled because I haven't been able to verify my email address, but when I click the "resend verification" link, no verification email is sent.

Long version:

I recently changed the email address on my domain registration.  I never received the verification email, but I started getting emails warning me that my registration would be cancelled by ICANN if I didn't verify my new email address.  I would click the "resend verification" link, but would never receive a verification email.  I wasted a lot of time troubleshooting the wrong end of things: checking SPAM fillets and mail account configuration etc.  Yesterday, after my registration was cancelled by ICANN, I finally realized the true cause: I had entered the email address incorrectly and the verification emails were going to a non-existent address.  I edited the contact info on the registration to correct the address, and received an email at the new address notifying me of the change, but still no verification email.  I clicked the "resend verification" link multiple times over the course of a day, but never received a verification email.

I have tried contacting both email and phone support, but have received no response other than an automatic email reply acknowledging receipt of my support request.

Just now, I tried changing the email address on the registration back to the original address, which I know works properly.  This time, I received notification emails about the change at both email addresses, but still no verification email.  Nothing in spam folder, either.

I know that I'm able to receive emails from Dyn at these addresses because I'm receiving the change notification emails, but clicking the "resend verification" link still isn't working.

Comments

Maxime G.

Re-,

In the Windows 10 system informations, installed RAM is correctly recognized as 8Gb but only 2Gb are usable: see capture.

screenshot_ultra40_Win10_RAM.PNG

Maxime G.

Both CPUs seem to be correctly recognized.

screenshot_ultra40_Win10_processors.PNG

Maxime G.

But 6Gb of the 8Gb of RAM are "hardware reserved" ("Matériel réservé" in French).

screenshot_ultra40_Win10_RAM_material_reserved.PNG

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Post Details

Added on Apr 5 2019
6 comments
10,471 views