1 Reply Latest reply on May 21, 2019 9:05 AM by Akshatg-Oracle

    Accessing Dunning Letters

    3781123

      Hi,

       

      I'm currently facing an issue with Dunning Letters in Oracle Fusion where once the ESS Job is complete for dunning letters are submitted, they cannot be access or viewed by other users. In Oracle for our client, when dunning submitted as part of a strategy, requests will be scheduled by one user on behalf of all collections agents.

       

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      Issue

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      As they are using dunning as part of their collections strategies, once they start to use, all the requests will be scheduled a single user so in effect no one will be able to see the dunning image once produced. When they click on the user, and click View Dunning Letter, it appears blank and does not render.

       

       

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      Affect

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      Key AR users cannot access the dunning letter images

       

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      Solution Required

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      For the ESS Job for Dunning Letters to be Submitted. Once successful, for the Image (view/access) of the dunning letters to be available for AR Users (or a set of users; i.e. someone other than the ESS Job Owner).

       

      Any ideas from the community, it would be much appreciated for any help.