Our team is facing issue in receiving the password reset mail for many users , while using the login assistance utility on EBS application login page.
It seems to work for one instance but not for the other.
Same set of packages and programs are used in both the instances.
Error, reads like :" Local Event ERROR : brok.apps.wf.password.reset / UMXLHELP ".
Refer , the attachment for details in WF_NOTIFICATION table.