Although I have released hold , I can't ship the sales order

user13765721 Jul 8, 2019 8:22 PM

Although I have released hold of sales order manually , I can't ship the sales order , and got the message in pick log:

P_MESSAGE ==> Pick Selection list process could not select order 2520655 for picking as it has been placed on hold

1. Re: Although I have released hold , I can't ship the sales order

3992715 Jul 13, 2019 4:01 PM (in response to user13765721)

Perhaps check if another automatic hold has been applied after you released the prior hold?
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2. Re: Although I have released hold , I can't ship the sales order

George Manasseh Jul 14, 2019 9:04 AM (in response to user13765721)

Hi, user13765721
Please move this thread to Order Management - EBS (MOSC) to have more helps from ChristineS-Oracle.
Thanks
George
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3. Re: Although I have released hold , I can't ship the sales order

ChristineS-Oracle Jul 15, 2019 12:26 PM (in response to user13765721)

On the credit check rule, are you using Override Manual Release. If yes, are you within the number of Days to Honor Manual Release?

If no, per Doc ID 1957309.1, it will "rerun" credit check and apply a hold if needed.

You can use the newly released EBS Order Management Credit Check Analyzer (Doc ID 2493364.1) to review the order and why it is still on hold.

Hope that helps,
Christine
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