2 Replies Latest reply on Jul 16, 2019 7:56 AM by 3511817

    The APIA invoices gets open as PDF using GSM Manage attachement


      Dear All,


      In APIA solution, the invoice checked into ECM in TIFF format and then interfaced to GSM through SOA.


      Requesting your help to answer on below listed points,


      1. The WFR exports 3 files [Text, xml, tiff] and the XML and TIFF file checked into ECM but if we try to open the same invoice through GSM Manage attachment navigation then the invoice is opened in PDF format. Could you please let us know how this is happening?


      2. If we try to open the same invoice using ECM link, then its redirected to IPM and from IPM the invoice get opened in TIFF format only. Is this a product behavior or some issue is happening?


      Please help me to get the above listed points answer.


      Many Thanks,