0 Replies Latest reply on Jul 11, 2019 10:05 PM by Matthew Phillip

    Trigger campaigns/emails based on time of day

    Matthew Phillip

      I'm setting up an Abandoned Cart campaign and looking to see if I can trigger campaigns/emails off of a time field.

       

      Once someone starts our "buyflow" (what we call our digital buying process) we capture timestamps each time a page of the buyflow is submitted. I have this field in Salesforce syncing over to my Eloqua contact in the 'Last Buyflow Submission' field. This is a date field with the format "MM/dd/yyyy HH:mm:ss" which always updates so we capture the most recent timestamp.

       

      I would have a decision step that checks to see if the form (i.e. buyflow) was submitted. If the answer is 'no' then I would want to check if that 'Last Buyflow Submission' field has a timestamp with the last 1 hour. If so, the contact would receive the abandoned cart campaign.

       

      Having the "hour:minute:second" format in there leads me to believe I can make decisions based on this value. However, I can't find anything in my campaign canvas that will allow me to do that. I've got the Date Decision, Date Calculator and Compare Date apps and I'm not seeing a way to get this granular.

       

      Any ideas? Thanks!