This is not the place for customer support. You would need to either contact PearsonVue directly here --> https://home.pearsonvue.com/Contact-Us.aspx
or contact Oracle Certification Support and log a ticket here --> https://education.oracle.com/OUcontactUs
Also you posted this in the "Tell Us Your Story" sub-forum which is the wrong one.
Moderators: Please move this to the general Oracle -->Certification Community sub-forum
Did Pearson VUE or the proctor ever contact you? I'm sure you have already done so, but I strongly recommend contacting Pearson to see what the next step would be for you. Keep us posted here if you need additional support from our side.
Oracle Certification Program