2 Replies Latest reply on Sep 13, 2019 6:26 PM by Gatormain

    Number of contacts in the Segment

    RJC4288

      Hello there

       

      As you can see , I have made up a segment with various filters ... yet the number at the top is seemingly just counting filter 6 - why would this be ?

       

      Image attached.

        • 1. Re: Number of contacts in the Segment
          Renuka16

          Hi RJC4288,

           

          The segment will give the count deduplicated by Email address. ( ie if the same Email address is part of one more filters it will be counted only once). I think that might be the reason.

           

          If you can post the image i can check further for you

          • 2. Re: Number of contacts in the Segment
            Gatormain

            Previous reply would be my first guess. Are the contacts in 1-4 and 7-10 included in filter 6? The system won't count a contact more than once. I'd check #6 to make sure you don't have something different there like an 'OR' or a date is configured incorrectly that is causing the discrepancy since that one seems to be a substantially different count than the other ones.