0 Replies Latest reply on Oct 2, 2019 8:16 AM by Akis Moutselos

    OPERA V5 SAAS  hosted questions

    Akis Moutselos


        We have a new Accor site which has requested to be hosted in Accor multiproperty environment in Frankfurt datacenter.

      As this will be our first hosted hotel in Greece ,can you please help me we below questions that coming up regarding support . In Greece there is no Official Oracle hospitality Office but partner.



      1. Who is doing the first level support, the local office or Oracle direct?
      2. If the local office is responsible for the first level support then how  we get access to Opera application server in order to do folio changes or to add a new RDF report?
      3. Who will create and configure the property on the multiproperty Accor environment Oracle or the local office?
      4. Will oracle port 1521 be accessible from inside hotel network?



      Best Regards,