Thank you, I have received a reply from your customer support.
I have sent an email to respond the inquiry, the current ticket id is 01153549
Can you inform your support team to respond on my ticket?
I would like to move my domain to another registrar,
the options to move my domain out is currently unavailable.
I have sent a response to your support team 6 hours ago regarding our domain transfer, however
I have yet to receive any reply from your team. Ticket id: 01153549, 01155229.
Hi michael I hope that you can help too
Our domain registration got blocked I have been using dyn for 8 years. I supossed to be a VIP Client I tried to contact dyn support, well it looks like theyare migrating to dyn and is imposible to contact them, I have sent tickets through https://account.dyn.com/support/contact/ I expected an automated reply but I did not get any response, so I also sent an email directly to dyn's support team. Ticket ID: #01166566
I still have not gotten any response from dyn's team after waiting for roughly 24 hours. I have also tried calling dyn's phone support but instead of speaking to their support team, I was redirected to another automated voice message which again was telling me to leave my name and issue.
Well since I had no luck with dyn's support, now we would like the support team to unblock our domain as this issue has caused a 72 hour downtime and counting. I am honestly dissapointed with dyn's support centre. I remember about 5 years back, I was very impressed with dyn's support centre. However now, dyn's customer service quality has dropped alot. Other registras are providing 24 hours support with live chat, why is dyn not doing the same?