Please note this is a user to user support forum and is not monitored by support. With the amount of information provided by you there is also little that community users can do to assist as well.
I would recommend contacting support if you have not done so already as they will be the only ones to be able to likely assist you with this issue. You can contact via your account at acount.dyn.com or by emailing email@example.com.
I have added you as a friend. Once you have submitted a support request as directed abovce, please accept and DM me with your username, domain in question and ticket number you received when contacting support and I will follow up on your behalf.
Oracle + Dyn
Our domain registration got blocked I have been using dyn for 8 years. I supossed to be a VIP Client I tried to contact dyn support, well it looks like theyare migrating to dyn and is imposible to contact them, I have sent tickets through https://account.dyn.com/support/contact/ I expected an automated reply but I did not get any response, so I also sent an email directly to dyn's support team. Ticket ID: #01166566
I still have not gotten any response from dyn's team after waiting for roughly 24 hours. I have also tried calling dyn's phone support but instead of speaking to their support team, I was redirected to another automated voice message which again was telling me to leave my name and issue.
Well since I had no luck with dyn's support, now we would like the support team to unblock our domain as this issue has caused a 72 hour downtime and counting. I am honestly dissapointed with dyn's support centre. I remember about 5 years back, I was very impressed with dyn's support centre. However now, dyn's customer service quality has dropped alot. Other registras are providing 24 hours support with live chat, why is dyn not doing the same?
Hi Michael.R.Taylor-Oracle, can you support us, We believe we are in the same situation as other customer where our domain has been blocked due administrative reason. We are tried to contact by phone but no reply.
Please can you support us, due all services under our domain are stoped and it is really urgent?
Thanks in advanced.