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From The documentation:
Oracle® Learning Management
Part No. E13520-15
Self-Service Interfaces Page 10-3
Can a manager play the online course to which an employee is enrolled?
No. In the Manager Self Service pages, a manager can view the employee's current
learning and learning history, but cannot play an online course in which the employee
is enrolled (unless they themselves are enrolled).
Another good resource may be the note below:
If you are having an issue where the learner completes the course but is still showing as incomplete, please open a new Service Request for review as this scenario can be due to code defect or other data corruption.
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