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HTTPD process stop for dumping core file - caught SIGTERM, shutting down

MuralishFeb 2 2020 — edited Feb 9 2021

Hi,

We have recently migrated the user PC from windows 7(Microsoft excel 2010) to windows 8.1(excel 2013).

After that when we export Oracle EBS 11.5.9(Database 9.2.0.5.0) forms data, the fnd_gfm.xls file is getting downloaded successfully. But if we open the file directly from the below popup menu its getting the below error in apache error log file and shutting down the apache forms server. However if we save the file in local PC by using "Save as" option then there are no issues.

Any help to resolve this issue would be great help. Thanks.

Note - Both the way the fnd_gfm.xls file is opened successfully.

[Fri Jan 31 16:11:57 2020] [error] [client 172.23.206.158] File does not exist: /5l_ofi_prod03_app/u01/ncaprd5l/common11i/portal/IGNPROD_deapvi5l/discoverer4i/viewer

[Fri Jan 31 16:11:59 2020] [warn] mod_plsql: /pls/IGNPROD/fndgfm/fnd_gfm.get/34756358315/347562/ ORA-0 No such object

[Fri Jan 31 16:11:59 2020] [warn] mod_plsql: /pls/IGNPROD/fndgfm/fnd_gfm.get/34756358315/347562/ ORA-0 No such object

[Fri Jan 31 16:12:01 2020] [warn] child process 11949 still did not exit, sending a SIGTERM

[Fri Jan 31 16:12:05 2020] [notice] caught SIGTERM, shutting down

[Fri Jan 31 16:12:08 2020] [notice] Oracle HTTP Server Powered by Apache/1.3.12 (Unix) ApacheJServ/1.1 mod_perl/1.24 configured -- resuming normal operations

[Fri Jan 31 16:12:11 2020] [warn] child process 12071 still did not exit, sending a SIGTERM

[Fri Jan 31 16:12:16 2020] [notice] caught SIGTERM, shutting down

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Comments

SMOOTHEDATH

Hello @"Muralish"

Oracle EBS 11.5.10.2 is supported with Excel 2013 with patch 18402183 .

Please refer Document 1907418.1

So please upgrade EBS to 11.5.10.2 first

-Regards

Sohin

Muralish

Hi Smoothedath,

Thanks for your input.

Is there any other workaround to fix this issue without doing upgrade.

Thanks.

Muralish

Its working in "Microsoft Excel 2013(15.0.4569.1504) MSO(15.0.4569.1506) 32-bit"

But not working in "Microsoft Excel 2013(15.0.5207.1000)MSO(10.0.5172.1000) 32-bit"

Any help to fix this issue would be appreciated.

Thanks.

mdtaylor

11.5.9 exports to Office 2016 fine on Windows 10.

Screen Shot 2020-02-03 at 6.13.29 PM.png

Muralish

Hi Mdtaylor,

Thanks for you input.

Its very strange behaviour. Are you directly Opening the xls or saving it in local PC and then Opening it?

For me the issue is occurring only when I open it directly. Thanks.

mdtaylor

I am just opening directly.

Muralish

Ok. Thanks Mdtaylor.

I have another query which is not related to the issue which i posted in the subject.

JInitiator 1.1.8.19 is not working on wndows 8, so which JInitiator you are using on windows 10. Thanks.

mdtaylor

I have configured all of my EBS instances from 11.5.9 to 12.2.8 to use the same 1.6.0_27 Sun Java Plugin

Deploying JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite 11i (Doc ID 290807.1)

Muralish

Thanks Mdtaylor for all your valuable input.

mdtaylor

It appears that JRE note for 11i does not still have the steps for converting to JRE for 11i.  Let me know if you need those steps.

Muralish

Yes, could you please share the steps. Thanks.

Muralish

Getting "session" no longer valid message in access_log file.

172.23.193.254 - - [11/Feb/2020:15:06:42 +0100] "GET /pls/IGNPROD/fndgfm/fnd_gfm.get/34793954402/347938/fnd_gfm.xls HTTP/1.1" 200 5127

172.23.193.254 - - [11/Feb/2020:15:06:48 +0100] "OPTIONS /pls/IGNPROD/fndgfm/fnd_gfm.get/34793954402/347938/ HTTP/1.1" 404 370

172.23.193.254 - - [11/Feb/2020:15:06:48 +0100] "OPTIONS /pls/IGNPROD/fndgfm/fnd_gfm.get/34793954402/347938/ HTTP/1.1" 404 370

172.23.193.254 - - [11/Feb/2020:15:06:52 +0100] "HEAD /pls/IGNPROD/fndgfm/fnd_gfm.get/34793954402/347938/fnd_gfm.xls HTTP/1.1" 302 0

172.23.193.254 - - [11/Feb/2020:15:06:52 +0100] "HEAD /oa_servlets/oracle.apps.fnd.sso.AppsLogin?requestUrl=APPSHOMEPAGE&cancelUrl=http%3A%2F%2Fdeapvi5l.dcc.btignite.com%3A9010%2Foa_servlets%2Foracle.apps.fnd.sso.AppsLogin&errText=Your%20session%20is%20no%20longer%20valid.%20Please%20login%20again. HTTP/1.1" 500 0

mdtaylor

I attached the steps.  Please try to reproduce on Sun JRE.

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Added on Feb 2 2020
#general-ebs-discussion
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