13 Replies Latest reply on Feb 11, 2020 10:47 PM by mdtaylor

HTTPD process stop for dumping core file - caught SIGTERM, shutting down

Muralish Feb 2, 2020 11:23 AM

Hi,

We have recently migrated the user PC from windows 7(Microsoft excel 2010) to windows 8.1(excel 2013).

After that when we export Oracle EBS 11.5.9(Database 9.2.0.5.0) forms data, the fnd_gfm.xls file is getting downloaded successfully. But if we open the file directly from the below popup menu its getting the below error in apache error log file and shutting down the apache forms server. However if we save the file in local PC by using "Save as" option then there are no issues.

Any help to resolve this issue would be great help. Thanks.

Note - Both the way the fnd_gfm.xls file is opened successfully.

[Fri Jan 31 16:11:57 2020] [error] [client 172.23.206.158] File does not exist: /5l_ofi_prod03_app/u01/ncaprd5l/common11i/portal/IGNPROD_deapvi5l/discoverer4i/viewer

[Fri Jan 31 16:11:59 2020] [warn] mod_plsql: /pls/IGNPROD/fndgfm/fnd_gfm.get/34756358315/347562/ ORA-0 No such object

[Fri Jan 31 16:12:01 2020] [warn] child process 11949 still did not exit, sending a SIGTERM

[Fri Jan 31 16:12:05 2020] [notice] caught SIGTERM, shutting down

[Fri Jan 31 16:12:08 2020] [notice] Oracle HTTP Server Powered by Apache/1.3.12 (Unix) ApacheJServ/1.1 mod_perl/1.24 configured -- resuming normal operations

[Fri Jan 31 16:12:11 2020] [warn] child process 12071 still did not exit, sending a SIGTERM

[Fri Jan 31 16:12:16 2020] [notice] caught SIGTERM, shutting down

1. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

SMOOTHEDATH Feb 3, 2020 3:29 AM (in response to Muralish)

Hello Muralish

Oracle EBS 11.5.10.2 is supported with Excel 2013 with patch 18402183 .
Please refer Document 1907418.1

So please upgrade EBS to 11.5.10.2 first

-Regards
Sohin
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2. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

Muralish Feb 3, 2020 9:17 AM (in response to SMOOTHEDATH)

Hi Smoothedath,
Thanks for your input.
Is there any other workaround to fix this issue without doing upgrade.
Thanks.
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3. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

Muralish Feb 3, 2020 6:06 PM (in response to Muralish)

Its working in "Microsoft Excel 2013(15.0.4569.1504) MSO(15.0.4569.1506) 32-bit"

But not working in "Microsoft Excel 2013(15.0.5207.1000)MSO(10.0.5172.1000) 32-bit"

Any help to fix this issue would be appreciated.

Thanks.
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4. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

mdtaylor Feb 4, 2020 2:14 AM (in response to Muralish)

11.5.9 exports to Office 2016 fine on Windows 10.
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5. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

Muralish Feb 4, 2020 10:00 PM (in response to mdtaylor)

Hi Mdtaylor,
Thanks for you input.
Its very strange behaviour. Are you directly Opening the xls or saving it in local PC and then Opening it?
For me the issue is occurring only when I open it directly. Thanks.
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6. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

mdtaylor Feb 4, 2020 10:03 PM (in response to Muralish)

I am just opening directly.
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7. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

Muralish Feb 5, 2020 2:35 PM (in response to mdtaylor)

Ok. Thanks Mdtaylor.

I have another query which is not related to the issue which i posted in the subject.
JInitiator 1.1.8.19 is not working on wndows 8, so which JInitiator you are using on windows 10. Thanks.
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8. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

mdtaylor Feb 5, 2020 2:41 PM (in response to Muralish)

I have configured all of my EBS instances from 11.5.9 to 12.2.8 to use the same 1.6.0_27 Sun Java Plugin

Deploying JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite 11i (Doc ID 290807.1)
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9. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

Muralish Feb 6, 2020 5:14 PM (in response to mdtaylor)

Thanks Mdtaylor for all your valuable input.
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10. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

mdtaylor Feb 6, 2020 5:52 PM (in response to Muralish)

It appears that JRE note for 11i does not still have the steps for converting to JRE for 11i. Let me know if you need those steps.
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11. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

Muralish Feb 11, 2020 2:12 PM (in response to mdtaylor)

Yes, could you please share the steps. Thanks.
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12. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

Muralish Feb 11, 2020 2:31 PM (in response to Muralish)

Getting "session" no longer valid message in access_log file.

172.23.193.254 - - [11/Feb/2020:15:06:42 +0100] "GET /pls/IGNPROD/fndgfm/fnd_gfm.get/34793954402/347938/fnd_gfm.xls HTTP/1.1" 200 5127

172.23.193.254 - - [11/Feb/2020:15:06:48 +0100] "OPTIONS /pls/IGNPROD/fndgfm/fnd_gfm.get/34793954402/347938/ HTTP/1.1" 404 370
172.23.193.254 - - [11/Feb/2020:15:06:48 +0100] "OPTIONS /pls/IGNPROD/fndgfm/fnd_gfm.get/34793954402/347938/ HTTP/1.1" 404 370
172.23.193.254 - - [11/Feb/2020:15:06:52 +0100] "HEAD /pls/IGNPROD/fndgfm/fnd_gfm.get/34793954402/347938/fnd_gfm.xls HTTP/1.1" 302 0
172.23.193.254 - - [11/Feb/2020:15:06:52 +0100] "HEAD /oa_servlets/oracle.apps.fnd.sso.AppsLogin?requestUrl=APPSHOMEPAGE&cancelUrl=http%3A%2F%2Fdeapvi5l.dcc.btignite.com%3A9010%2Foa_servlets%2Foracle.apps.fnd.sso.AppsLogin&errText=Your%20session%20is%20no%20longer%20valid.%20Please%20login%20again. HTTP/1.1" 500 0
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13. Re: HTTPD process stop for dumping core file - caught SIGTERM, shutting down

mdtaylor Feb 11, 2020 10:47 PM (in response to Muralish)
I attached the steps. Please try to reproduce on Sun JRE.

11i_plugin.txt.zip 1.2 K
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