ANNOUNCEMENT: community.oracle.com is currently Read only due to planned upgrade until 29-Sep-2020 9:30 AM Pacific Time. Any changes made during Read only mode will be lost and will need to be re-entered when the application is back read/write.
Thank you for sharing your ticket number. Please note this is a user to user support forum and typically can not assist with issues such as a failed payment as you are experiencing. I will share your ticket number with the appropriate support teams who will follow up shortly.