0 Replies Latest reply on May 14, 2020 12:55 PM by 3739264

    RODOD - Order Failure Siebel_AIA_OSM

    3739264

      HI All,

       

      We have a RODOD implementation and in our implementation whenever a order fails at OSM, it will update Fulfillment Status and Status Context at Order level and Order Line Item level, but it will not change the Order Status field in siebel to Failed/Fail, as a result order still remains open.

       

      Is there any OOB(out of box) mechanism in RODOD where when order fails (Order & Order Line Item) status changes to Fail/Failed, to distinguish between open and failed orders.

       

      Please suggest.

       

      Thanks,

      Aman