Apologies if the auto-response was not fitting to your concern. When tickets are submitted depending on the category you choose as well as key words an auto response may be sent. 95%+ of the time it is relevant to the issue at hand. Unfortunately it sounds like that wasn't the case here. I can follow up with our support teams in regards to your ticket, thank you for sharing it here. You should hear back from someone shortly.
Oracle + Dyn