1 2 Previous Next 16 Replies Latest reply on Aug 5, 2020 1:59 PM by tsapkota

    PeopleSoft PSAPPSRV.dmp files generated in appserver logs

    tsapkota
    tsapkota Jul 27, 2020 7:27 PM

      In our App Server configuration folder, huge .dmp files are being generated. At least 2/3 files are generated daily and the size of these files can go up to 1GB. We have been manually deleting those files to not take much space in our drives. These files are named PSAPPSRV.exe_XXXX_mm.dd.yy-xx.xx.xx.dmp in application server configuration folder. I have not seen these kinds of files before. We started seeing this after we upgraded our tools from 8.55 to 8.56. Inside the LOGS folder there are files "peopletools_state.txt", "process_state.txt" for the same time as of the dump files. I am guessing this is happening because of the timeout issue but not sure how to resolve this. We are running on HCM 9.2.29 and Tools 8.56.20.

      I have attached the appserver config file.

      Any help would be really appreciated.

        • 1. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
          Velu Angusamy
          Velu Angusamy Jul 27, 2020 4:54 PM (in response to tsapkota)

          It looks like your PSAPPSRV is crashing hence you see dump files. Can you provide your process_state.txt?

           

          -Velu

          • 2. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
            SBrown-Oracle
            SBrown-Oracle Jul 27, 2020 4:56 PM (in response to tsapkota)

            Hello,

            The files are created when the psappsrv process crashes.  If you want to fix the crashing it is best to open an Sr with Oracle Support.

             

            SBrown-Oracle

            • 3. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
              tsapkota
              tsapkota Jul 27, 2020 5:19 PM (in response to Velu Angusamy)

              Velu,

              Thank You for your response. I could see the app-server log file say "Unrecoverable exception received" and generated the process state report.

              PSPAL.14600: Abort: Unrecoverable exception received

              PSPAL.14600: Abort: Location: E:\pt85620b-retail\peopletools\src\pspal\exception_winunhandled.cpp:577: PSPAL::UnhandledExceptionFilter::RecoverableExceptionFilter

              PSPAL.14600: Abort: Generating process state report to D:\PS_CFG_HOME\PT_8.56\HCM\appserv\PSH56PRD\LOGS\PSAPPSRV.14600\process_state.txt

               

              After few seconds, the log file says the server started. We do not actually notice the app server being down.

              PSAPPSRV.9696 (0) [2020-07-27T09:23:41.126] - - - (0) Cache Directory being used: D:\PS_CFG_HOME\PT_8.56\HCM\appserv\PSH56PRD\CACHE\PSAPPSRV_6\

              PSAPPSRV.9696 (0) [2020-07-27T09:23:41.213] - - - (2) App server host time skew is DB-00:00:01 (MICROSFT PSH56PRD)

              PSAPPSRV.9696 (0) [2020-07-27T09:23:41.754] - - - (0) Server started

               

              I have attached the process_state.txt file.

               

               

              Thanks,

              Tilak

              • 4. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                SBrown-Oracle
                SBrown-Oracle Jul 27, 2020 7:22 PM (in response to tsapkota)

                Hello,

                Please attach the psappsrv.ubb file,  it seems there are not enough psappsrv processes or there is a high service timeout which caused the process to crash.

                 

                SBrown-Oracle

                • 5. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                  tsapkota
                  tsapkota Jul 27, 2020 7:29 PM (in response to SBrown-Oracle)

                  Hello SBrown-Oracle,

                  I have attached the psappsrv.ubb file (renamed to psappsrv(ubb).txt). We have not made any changes to this file. This is a delivered file.

                  Thank you for your help.

                   

                  Tilak

                  • 6. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                    SBrown-Oracle
                    SBrown-Oracle Jul 27, 2020 7:42 PM (in response to tsapkota)

                    The service timeout of the psappsrv processes should be set =300,  the .ubb files shows 0 as suspected:

                    # [60]:                     

                    {$PSAPPSRV\Service Timeout}:  0

                    When it is set=0 it will not timeout and eventually crashes. 

                     

                    If you set the value in the psappsrv.cfg file,  save and then reconfigure through psadmin the crashing should stop.  be sure to check the psappsrv.ubb file that the value was picked up in reconfiguring.

                     

                    Shawni

                    • 7. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                      tsapkota
                      tsapkota Jul 27, 2020 8:04 PM (in response to SBrown-Oracle)

                      Thank You Shawni for your prompt response.

                      I did compare our other dev and test environment settings and they are properly configured. I remember the timeout settings for our Production environment was set to 0 and I changed it to 300 and rebooted the app server. Looks like it did not change that number in .ubb file. I did not realize i have to reconfigure to reflect that change in .ubb file. I will make those changes in our Production maintenance window and see if that fixes the issue.

                       

                      Thanks for the help.

                      Tilak

                      • 8. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                        SBrown-Oracle
                        SBrown-Oracle Jul 27, 2020 8:12 PM (in response to tsapkota)

                        Hi Tilak,

                        You're Welcome. 

                        The indicator was the generic exception.

                         

                        SBrown-Oracle

                        • 9. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                          SBrown-Oracle
                          SBrown-Oracle Jul 28, 2020 3:51 PM (in response to tsapkota)

                          Hello,

                          Did you get the crashing to stop after re-configuring?

                          SBrown-Oracle

                          • 10. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                            tsapkota
                            tsapkota Jul 28, 2020 3:55 PM (in response to SBrown-Oracle)

                            Hello,

                            We are running payroll this week and I am not allowed to make any changes until the payroll is complete. I will make that change on Thursday 07/30 and will update you after that.

                             

                            Tilak

                            • 11. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                              tsapkota
                              tsapkota Aug 3, 2020 1:46 PM (in response to SBrown-Oracle)

                              We are still seeing dump files after re-configuring. I verified the psappsrv.ubb file now has app server timeout settings of 300. Here is what I see in tuxedo file.This is the same time when the dump file was generated.

                               

                              072529.DCAPIT-PSPH856!JSH.14124.11364.-2: JOLT_CAT:1185: "INFO: Userid: [CCG@1QbdtgAWC56l23YJ], Clientid: [JavaClient] timed out due to inactivity"

                              072529.DCAPIT-PSPH856!JSH.14124.11364.-2: JOLT_CAT:1198: "WARN: Forced shutdown of client; user name 'CCG@1QbdtgAWC56l23YJ'; client name 'JavaClient'"

                              072554.DCAPIT-PSPH856!BBL.6296.7128.0: LIBTUX_CAT:541: WARN: Server APPSRV/3 terminated

                              072554.DCAPIT-PSPH856!BBL.6296.7128.0: LIBTUX_CAT:557: INFO: Server APPSRV/3 being restarted

                              072554.DCAPIT-PSPH856!restartsrv.16452.5312.-2: 08-03-2020: Tuxedo Version 12.2.2.0.0_VS2015, 64-bit

                              072554.DCAPIT-PSPH856!restartsrv.16452.5312.-2: CMDTUX_CAT:1850: INFO: TM_RESTARTSRVTIMEOUT is set to 120 seconds

                              072555.DCAPIT-PSPH856!PSAPPSRV.6256.10248.0: 08-03-2020: Tuxedo Version 12.2.2.0.0_VS2015, 64-bit

                              072555.DCAPIT-PSPH856!PSAPPSRV.6256.10248.0: LIBTUX_CAT:262: INFO: Standard main starting

                              072555.DCAPIT-PSPH856!PSAPPSRV.6256.10248.0: LIBTUX_CAT:476: WARN: Server 99/3: client process 9132: lost message

                              072555.DCAPIT-PSPH856!PSAPPSRV.6256.10248.0: LIBTUX_CAT:477: WARN: SERVICE=ICPanel    MSG_ID=0    REASON=server died

                               

                              Thanks,

                              Tilak

                              • 12. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                                Velu Angusamy
                                Velu Angusamy Aug 3, 2020 3:29 PM (in response to tsapkota)

                                Tilak -  I have reveiwed your process_state.txt and It looks like you are hitting a bug. Can you confirm your tools patch version?

                                 

                                I would strongly recommend to apply latest tools patch will reolve your issue or you can ask for poc patch.

                                 

                                    0x0000007be3cfbd30 0x00007ff8665c8acb 0xffffffffffffffff 0x0000000000000000 0x000001f3bc563958 0x000001f3bc563958 EXP pssys!GenFormatField+0x6eb

                                    0x0000007be3cfc150 0x00007ff864a6c9c0 0xffffffffffffffff 0x0000000000000010 0x000001f3bfada200 0x000001f3bc563958 EXP pspnlrt!?FormatField@CRTFieldOccurs@@QEAAXPEB_WPEA_W_K@Z+0x80

                                    0x0000007be3cfc1e0 0x00007ff864a6c3ed 0x000001f3c185d5f0 0xffffffffffffffff 0x000001f3bc563958 0x00007ff868921d8a EXP pspnlrt!?FetchFormattedValue@CRTFieldOccurs@@QEAAPEA_WXZ+0x30d

                                    0x0000007be3cfc280 0x00007ff864699c9f 0xffffffffffffffff 0x0000007be3cfc3e0 0x000001f3bfba0b10 0x00007ff864a67c8d EXP pspnlrthtml!?SetTopRowAppend@IStateScroll@@UEAAXH@Z+0x4592f

                                    0x0000007be3cfc2e0 0x00007ff86469bee6 0x000001f3b0d9ac30 0x000001f3bc563958 0x000001f3b0d9ac32 0x0000007be3cfc4a0 EXP pspnlrthtml!?SetTopRowAppend@IStateScroll@@UEAAXH@Z+0x47b76

                                    0x0000007be3cfc450 0x00007ff8646bec35 0xffffffffffffffff 0xffffffffffffffff 0x000001f3aeb5f490 0x000001f3bf3915a0 EXP pspnlrthtml!??1CRTFieldHTML@@UEAA@XZ+0x20165

                                 

                                 

                                Bug 29444278 : POC-944900-01: CORE DUMPS RELATED TO PSUSEROBJTYPE CUSTOMIZATIONS

                                E-PPR: Manager Timesheet Kicks The User Off The System, After Managers Search For An Employee And Click On Any Employee Link. (Doc ID 2357878.1)

                                 

                                Hope this helps!

                                 

                                -Velu

                                • 13. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                                  tsapkota
                                  tsapkota Aug 3, 2020 3:59 PM (in response to Velu Angusamy)

                                  Velu,

                                  Thank You for your response.

                                  We are on Tools 8.56.20.

                                  When i check the peopletools_state.txt file, it looks like the crash is happening from the T&L. But i am not able to replicate the issue. The document you sent says the issue was fixed in tools 8.56.05.

                                  I checked our MAINTENANCE_LOG table and was not able to find the patch number in that document. I don't know if that is the right table to look for updates on the tools. Here is what the first few lines of peopletools_state.txt file looks.

                                   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.382 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) ==================================================================================

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.382 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) Process aborted.

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.382 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) 

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.382 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) 

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.383 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) PSAPPSRV (12912) at Mon Aug  3 07:25:49 2020

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.383 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) 

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.383 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) Database=PSH56PRD/MICROSFT; ToolsRel=8.56.20; BuildType=retail; AppsRel=HRMS and Campus Solutions 9.20.29.000/SP 29; AppServer=//DCAPIT-PSPH856.co.coll:8200; Server=PSAPPSRV; Domain=PSH56PRD; TuxSlot=APPSRV(99)/3; Platform=Windows

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.383 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) No metadata change in effect

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.383 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) 

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.383 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) Cache Repair: last mgr used: 119, last operation: 1

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.383 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) 

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.383 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) Customized definitions --

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.383 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  PDM  Definitions:  Total=12     Customized=0      In-Use=7   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.387 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) *RDM(TL_TR_PUNCH_WRK/ENG)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.387 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) *RDM(TL_TR_WEEK_WRK/ENG)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.387 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  RDM  Definitions:  Total=107    Customized=2      In-Use=106 

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.391 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) *PCM(104/TL_COMMON/105/EmployeeList/107/GetEmployees/12/OnExecute/0/_/0/_/0/_)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.391 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) *PCM(104/TL_COMMON/107/TRCmanager/12/OnExecute/0/_/0/_/0/_/0/_)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.391 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  PCM  Definitions:  Total=100    Customized=2      In-Use=100 

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.392 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  PGM  Definitions:  Total=1      Customized=0      In-Use=1   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.393 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  MNDM(HRMS/ENG)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.393 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  MNDM Definitions:  Total=1      Customized=1      In-Use=0   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.396 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  MSG(268/ENG)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.398 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  MSG(13504/ENG)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.398 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  MSG(17441/ENG)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.398 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  MSG  Definitions:  Total=3      Customized=3      In-Use=0   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.398 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  SSM  Definitions:  Total=1      Customized=0      In-Use=1   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.400 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  CLM(CCG_BASIC_LOGIN/ENG)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.400 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  CLM  Definitions:  Total=1      Customized=1      In-Use=0   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.402 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  UPM(E008745)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.402 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  UPM  Definitions:  Total=1      Customized=1      In-Use=0   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.403 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  PRDM(EMPLOYEE/ENG)

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.403 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  PRDM Definitions:  Total=1      Customized=1      In-Use=0   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.403 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  RCSDM Definitions:  Total=7      Customized=0      In-Use=0   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.403 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  RCSCM Definitions:  Total=1      Customized=0      In-Use=1   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.403 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  SCNFM Definitions:  Total=7      Customized=0      In-Use=0   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.403 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)  RCMTM Definitions:  Total=1      Customized=0      In-Use=0   

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) 

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0) Request Object

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     HTTPMethod        : POST

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     Protocol          : HTTP/1.1

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     Scheme            : https

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     ServerName        : XXXXX

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     ServerPort        : 8443

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     RemotePort        : 58310

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     ContentURI        : XXXXX

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     RequestURI        : /psc/PSH56PRD/EMPLOYEE/HRMS/c/TL_MANAGER_FL.TL_ENTER_TIME_FLU.GBL

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     PathInfo          : /PSH56PRD/EMPLOYEE/HRMS/c/TL_MANAGER_FL.TL_ENTER_TIME_FLU.GBL

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     QueryString       :

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     FullURI           : XXXXX

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.405 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     RelativeURL       : True

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     LogoutURL         : XXXX/?cmd=logout

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     ResetTimeoutURL   : XXXXX/?cmd=resettimeout

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     BrowserType       : CHROME

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     BrowserVersion    : 84.0

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     BrowserPlatform   : WIN10

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     BrowserDeviceType : pc

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     BrowserTypeClass  : chrome

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     BrowserPlatformClass: win

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     BrowserFluidCapable: Y

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     BrowserDeviceFormFactor: 3

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     Small             : 0

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     Medium            : 0

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     Large             : 0

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     ExtraLarge        : 0

                                  PSAPPSRV.12912 (5531) [2020-08-03T07:25:49.406 E008745@adum101.co.collin.tx.us (CHROME 84.0.4147.105; WIN10) ICPanel] L6gO4SqhFUkllQ 5573453943975844865 E008745 (0)     ExpireMeta        : <script language='JavaScript'>

                                  var  totalTimeoutMilliseconds = 3600000;

                                  var  warningTimeoutMilliseconds = 2600000;

                                  var timeOutURL = 'XXXXX/?cmd=expire';

                                  var timeoutWarningPageURL = 'XXXXX/s/WEBLIB_TIMEOUT.PT_TIMEOUTWARNING.FieldFormula.IScript_TIMEOUTWARNING';

                                  var sRCRequestURL = 'XXXXX/s/WEBLIB_PTRC.ISCRIPT1.FieldFormula.IScript_RC_REQUEST';

                                  </script>

                                  • 14. Re: PeopleSoft PSAPPSRV.dmp files generated in appserver logs
                                    Velu Angusamy
                                    Velu Angusamy Aug 3, 2020 8:24 PM (in response to tsapkota)

                                    Tilak - Did you try login as E008745 user and replicate the issue? As this issue seems to be more of PSUSEROBJTYPE .

                                     

                                    So with your credentials you may not be able to replicate but actual user does.

                                     

                                    please provide o/p of below

                                     

                                    select * from PSUSEROBJTYPE  where oprid='E008745';

                                     

                                    -Velu

                                    1 2 Previous Next