1 Reply Latest reply on Aug 7, 2020 2:07 AM by Rahul Katiyar-Oracle

    NavBar javascript error only in FSCM not HCM

    Tamisan

      When accessing the NavBar icon, the user is getting the following error message - "custom javascript error Unable to set property 'tabindex' of undefined or null reference". This is the only user experiencing this issue. Any ideas what the cause would be? The error occurs regardless of browser. This only occurs in FSCM not HCM.

        • 1. Re: NavBar javascript error only in FSCM not HCM
          Rahul Katiyar-Oracle

          Hi Tamisan,

           

          Greetings!! The error ''custom javascript error Unable to set property 'tabindex' of undefined or null reference' was once seen in past for one of the customer.

          The cause of the issue was custom permission lists assigned to customer rather than delivered PTPT1000 and PTPT1400.

           

          To validate that, assign Peoplesoft administrator/Portal Administrator role for testing purpose to user and retest if user is getting same error again or not?

          If it worked, then ensure you have assigned delivered permission PTPT1000 and PTPT1400 list to user. If that is custom, you could try below steps and see if it helps:

           

          Add the permission list PTPT1000 & PTPT1400 in Structure & Content: Root > Fluid Structure Content > Fluid Homepages > My Homepage & NavBar
          and run portal sync

           

          Let us know if this helps and resolves the issue.

           

          Thanks

          Rahul K